Job Description

Conduct "Pre-planned" Coaching and Mentoring of GMs, AMs and crew

· Plan on-the-job coaching objectives before each store visit using store planning tool

· Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew

· Conduct Annual Performance Appraisals

· Provide "positive, constructive, and actionable" feedback

· Provide professional develop and career track mentoring to GMs and AMs

Achieve Operational Excellence in all stores using structured approach

· Reinforce execution of key company policies and standards

· Identify and diagnose most important ongoing operational gaps in under performing stores

· Develop formal action plans to resolve gaps

· Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required

Financial Oversight and Review Meetings

· Review key financial variables as part of store visit "pre-planning"

· Analyze and track key financial/operational data to derive meaningful business insights

· Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results

· Present financial/operational weekly updates during Market Leader and area GM meetings

· Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.

Take Leadership role in Market Development activities to drive AWUS growth

· Coordinate with Market Leader and field support to develop market business plans

· Drive the development and execution of Local Store Marketing

· Coordinate field support resources (Market Specialists) to execute LSM initiatives

· Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)

· Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunities

Qualifications

• Bachelor's Degree preferred

• Minimum 3 years multi-unit experience in restaurant/retail industry

• Experienced in ensuring operational effectiveness for multi-unit organi