Food & Beverage Director
Posted on Sep 17, 2024 by 21c Museum Hotels
Kansas City, MO
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Job Description
Title: Food and Beverage Director
Profile: Must be committed to excellent guest service and passionate about food and beverage. A comprehensive, task-oriented person who can complete menial and substantial tasks under various conditions. Multi-skilled and able to hop into any position within the restaurant at any time necessary. Has the ability and tolerance to manage and maximize a diverse workforce and can relate to people on various levels. The Food and Beverage Director should be charismatic, confident, and able to motivate through example. The Food and Beverage Director should be effective in managing relationships between FOH, BOH, and other departments to create a culture of care, concern, and accountability. The Food and Beverage Director should be able to shift gears and represent all outlets for PR, press-related, marketing initiatives, and internally. The best food and beverage directors enjoy making all guests happy, both internal and external.
Reports To: Sr. Corporate Director of Food and Beverage
Service + Team
Ensure total guest satisfaction and ensure the finest food and beverage quality.
Professionally develop management.
Supervise and lead the staff using 21c culture.
Instill 21c culture into management team and F&B team.
Provide the highest and most efficient level of service expected by the guest.
Ensure the department is staffed sufficiently for each meal period.
Make every effort to keep the morale of the restaurant & events high.
Create a following of regulars.
Train, train, and train team some more. Give verbal and written quizzes often.
Ensure the team is following service standards.
Responsible for all operational duties.
Responsible for keeping all FOH equipment operational (i.e., telephones, Open Table, event OSE).
Ensure restaurant & event space cleanliness and maintenance.
Constantly seek improvement in self, team, and the restaurant & event space.
Maintain a positive, friendly attitude with the team & guests.
Ensure amenities are executed.
Oversee all hiring and training of the team. Determine hiring and termination of all teammates.
Handle and resolve all team concerns.
Develop all teammate reviews (through delegating) and administer all management and teammate reviews
Ensure submission of PAFs for all HR actions.
Partner with hotel GM to build and maintain the 21c culture within EC and property wide.
Partner with Executive Chef to create a unified, guest & team focuses F&B department.
Financial Management + Food & Beverage Program
Control all costs: food, beverage, labor & operations.
Perform monthly forecasting for all F&B revenue centers.
Create a yearly Budget for all F&B revenue center.
Oversee the development and release of the weekly schedule.
Revenue-generating programs/systems/promotions/sales contests.
Meet with vendors to purchase new items and explore best pricing.
Oversee the development of the cocktail and wine program in conjunction with the Beverage Director.
Partner with Executive Chef on guest feedback and best menu practices to increase average check.
Run weekly product mix report:to ensure all pricing is correct
to analyze what is selling
to determine necessary menu adjustments
Facilitate daily/weekly/monthly sales contests for the team during meal periods to improve sales.
Sales Team + Events
Partner with the Director of Sales and Marketing to drive revenue and exposure for the property, restaurant, and events.
Explore, with the hotel GM and DOSM, the best ways to market the brand and the property creatively. The person must be efficient with current trends in electronic media and comfortable exploiting them to benefit the property.
Field all guest requests menus, special requests, etc.
Lead the charge when planning and developing special events. Delegate to the management team to adequately prepare for events (Derby, Bourbon Heritage Month, etc.) and ensure that all bases are covered.
Assist Catering Event Sales & Event Manager with driving revenue, maintaining service, and winning business.
Field donation requests w/GM & Executive Assistant.
Supervise special promotions and events held in the restaurant.
Reputation Management
Respond to all customer surveys in Revinate.
Respond to all customer reviews in Revinate.
Respond to all guest emails/phone calls.
Title: Food and Beverage Director
Profile: Must be committed to excellent guest service and passionate about food and beverage. A comprehensive, task-oriented person who can complete menial and substantial tasks under various conditions. Multi-skilled and able to hop into any position within the restaurant at any time necessary. Has the ability and tolerance to manage and maximize a diverse workforce and can relate to people on various levels. The Food and Beverage Director should be charismatic, confident, and able to motivate through example. The Food and Beverage Director should be effective in managing relationships between FOH, BOH, and other departments to create a culture of care, concern, and accountability. The Food and Beverage Director should be able to shift gears and represent all outlets for PR, press-related, marketing initiatives, and internally. The best food and beverage directors enjoy making all guests happy, both internal and external.
Reports To: Sr. Corporate Director of Food and Beverage
Service + Team
Ensure total guest satisfaction and ensure the finest food and beverage quality.
Professionally develop management.
Supervise and lead the staff using 21c culture.
Instill 21c culture into management team and F&B team.
Provide the highest and most efficient level of service expected by the guest.
Ensure the department is staffed sufficiently for each meal period.
Make every effort to keep the morale of the restaurant & events high.
Create a following of regulars.
Train, train, and train team some more. Give verbal and written quizzes often.
Ensure the team is following service standards.
Responsible for all operational duties.
Responsible for keeping all FOH equipment operational (i.e., telephones, Open Table, event OSE).
Ensure restaurant & event space cleanliness and maintenance.
Constantly seek improvement in self, team, and the restaurant & event space.
Maintain a positive, friendly attitude with the team & guests.
Ensure amenities are executed.
Oversee all hiring and training of the team. Determine hiring and termination of all teammates.
Handle and resolve all team concerns.
Develop all teammate reviews (through delegating) and administer all management and teammate reviews
Ensure submission of PAFs for all HR actions.
Partner with hotel GM to build and maintain the 21c culture within EC and property wide.
Partner with Executive Chef to create a unified, guest & team focuses F&B department.
Financial Management + Food & Beverage Program
Control all costs: food, beverage, labor & operations.
Perform monthly forecasting for all F&B revenue centers.
Create a yearly Budget for all F&B revenue center.
Oversee the development and release of the weekly schedule.
Revenue-generating programs/systems/promotions/sales contests.
Meet with vendors to purchase new items and explore best pricing.
Oversee the development of the cocktail and wine program in conjunction with the Beverage Director.
Partner with Executive Chef on guest feedback and best menu practices to increase average check.
Run weekly product mix report:to ensure all pricing is correct
to analyze what is selling
to determine necessary menu adjustments
Facilitate daily/weekly/monthly sales contests for the team during meal periods to improve sales.
Sales Team + Events
Partner with the Director of Sales and Marketing to drive revenue and exposure for the property, restaurant, and events.
Explore, with the hotel GM and DOSM, the best ways to market the brand and the property creatively. The person must be efficient with current trends in electronic media and comfortable exploiting them to benefit the property.
Field all guest requests menus, special requests, etc.
Lead the charge when planning and developing special events. Delegate to the management team to adequately prepare for events (Derby, Bourbon Heritage Month, etc.) and ensure that all bases are covered.
Assist Catering Event Sales & Event Manager with driving revenue, maintaining service, and winning business.
Field donation requests w/GM & Executive Assistant.
Supervise special promotions and events held in the restaurant.
Reputation Management
Respond to all customer surveys in Revinate.
Respond to all customer reviews in Revinate.
Respond to all guest emails/phone calls.
Reference: 200914966
https://jobs.careeraddict.com/post/95362507
Food & Beverage Director
Posted on Sep 17, 2024 by 21c Museum Hotels
Kansas City, MO
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Job Description
Title: Food and Beverage Director
Profile: Must be committed to excellent guest service and passionate about food and beverage. A comprehensive, task-oriented person who can complete menial and substantial tasks under various conditions. Multi-skilled and able to hop into any position within the restaurant at any time necessary. Has the ability and tolerance to manage and maximize a diverse workforce and can relate to people on various levels. The Food and Beverage Director should be charismatic, confident, and able to motivate through example. The Food and Beverage Director should be effective in managing relationships between FOH, BOH, and other departments to create a culture of care, concern, and accountability. The Food and Beverage Director should be able to shift gears and represent all outlets for PR, press-related, marketing initiatives, and internally. The best food and beverage directors enjoy making all guests happy, both internal and external.
Reports To: Sr. Corporate Director of Food and Beverage
Service + Team
Ensure total guest satisfaction and ensure the finest food and beverage quality.
Professionally develop management.
Supervise and lead the staff using 21c culture.
Instill 21c culture into management team and F&B team.
Provide the highest and most efficient level of service expected by the guest.
Ensure the department is staffed sufficiently for each meal period.
Make every effort to keep the morale of the restaurant & events high.
Create a following of regulars.
Train, train, and train team some more. Give verbal and written quizzes often.
Ensure the team is following service standards.
Responsible for all operational duties.
Responsible for keeping all FOH equipment operational (i.e., telephones, Open Table, event OSE).
Ensure restaurant & event space cleanliness and maintenance.
Constantly seek improvement in self, team, and the restaurant & event space.
Maintain a positive, friendly attitude with the team & guests.
Ensure amenities are executed.
Oversee all hiring and training of the team. Determine hiring and termination of all teammates.
Handle and resolve all team concerns.
Develop all teammate reviews (through delegating) and administer all management and teammate reviews
Ensure submission of PAFs for all HR actions.
Partner with hotel GM to build and maintain the 21c culture within EC and property wide.
Partner with Executive Chef to create a unified, guest & team focuses F&B department.
Financial Management + Food & Beverage Program
Control all costs: food, beverage, labor & operations.
Perform monthly forecasting for all F&B revenue centers.
Create a yearly Budget for all F&B revenue center.
Oversee the development and release of the weekly schedule.
Revenue-generating programs/systems/promotions/sales contests.
Meet with vendors to purchase new items and explore best pricing.
Oversee the development of the cocktail and wine program in conjunction with the Beverage Director.
Partner with Executive Chef on guest feedback and best menu practices to increase average check.
Run weekly product mix report:to ensure all pricing is correct
to analyze what is selling
to determine necessary menu adjustments
Facilitate daily/weekly/monthly sales contests for the team during meal periods to improve sales.
Sales Team + Events
Partner with the Director of Sales and Marketing to drive revenue and exposure for the property, restaurant, and events.
Explore, with the hotel GM and DOSM, the best ways to market the brand and the property creatively. The person must be efficient with current trends in electronic media and comfortable exploiting them to benefit the property.
Field all guest requests menus, special requests, etc.
Lead the charge when planning and developing special events. Delegate to the management team to adequately prepare for events (Derby, Bourbon Heritage Month, etc.) and ensure that all bases are covered.
Assist Catering Event Sales & Event Manager with driving revenue, maintaining service, and winning business.
Field donation requests w/GM & Executive Assistant.
Supervise special promotions and events held in the restaurant.
Reputation Management
Respond to all customer surveys in Revinate.
Respond to all customer reviews in Revinate.
Respond to all guest emails/phone calls.
Title: Food and Beverage Director
Profile: Must be committed to excellent guest service and passionate about food and beverage. A comprehensive, task-oriented person who can complete menial and substantial tasks under various conditions. Multi-skilled and able to hop into any position within the restaurant at any time necessary. Has the ability and tolerance to manage and maximize a diverse workforce and can relate to people on various levels. The Food and Beverage Director should be charismatic, confident, and able to motivate through example. The Food and Beverage Director should be effective in managing relationships between FOH, BOH, and other departments to create a culture of care, concern, and accountability. The Food and Beverage Director should be able to shift gears and represent all outlets for PR, press-related, marketing initiatives, and internally. The best food and beverage directors enjoy making all guests happy, both internal and external.
Reports To: Sr. Corporate Director of Food and Beverage
Service + Team
Ensure total guest satisfaction and ensure the finest food and beverage quality.
Professionally develop management.
Supervise and lead the staff using 21c culture.
Instill 21c culture into management team and F&B team.
Provide the highest and most efficient level of service expected by the guest.
Ensure the department is staffed sufficiently for each meal period.
Make every effort to keep the morale of the restaurant & events high.
Create a following of regulars.
Train, train, and train team some more. Give verbal and written quizzes often.
Ensure the team is following service standards.
Responsible for all operational duties.
Responsible for keeping all FOH equipment operational (i.e., telephones, Open Table, event OSE).
Ensure restaurant & event space cleanliness and maintenance.
Constantly seek improvement in self, team, and the restaurant & event space.
Maintain a positive, friendly attitude with the team & guests.
Ensure amenities are executed.
Oversee all hiring and training of the team. Determine hiring and termination of all teammates.
Handle and resolve all team concerns.
Develop all teammate reviews (through delegating) and administer all management and teammate reviews
Ensure submission of PAFs for all HR actions.
Partner with hotel GM to build and maintain the 21c culture within EC and property wide.
Partner with Executive Chef to create a unified, guest & team focuses F&B department.
Financial Management + Food & Beverage Program
Control all costs: food, beverage, labor & operations.
Perform monthly forecasting for all F&B revenue centers.
Create a yearly Budget for all F&B revenue center.
Oversee the development and release of the weekly schedule.
Revenue-generating programs/systems/promotions/sales contests.
Meet with vendors to purchase new items and explore best pricing.
Oversee the development of the cocktail and wine program in conjunction with the Beverage Director.
Partner with Executive Chef on guest feedback and best menu practices to increase average check.
Run weekly product mix report:to ensure all pricing is correct
to analyze what is selling
to determine necessary menu adjustments
Facilitate daily/weekly/monthly sales contests for the team during meal periods to improve sales.
Sales Team + Events
Partner with the Director of Sales and Marketing to drive revenue and exposure for the property, restaurant, and events.
Explore, with the hotel GM and DOSM, the best ways to market the brand and the property creatively. The person must be efficient with current trends in electronic media and comfortable exploiting them to benefit the property.
Field all guest requests menus, special requests, etc.
Lead the charge when planning and developing special events. Delegate to the management team to adequately prepare for events (Derby, Bourbon Heritage Month, etc.) and ensure that all bases are covered.
Assist Catering Event Sales & Event Manager with driving revenue, maintaining service, and winning business.
Field donation requests w/GM & Executive Assistant.
Supervise special promotions and events held in the restaurant.
Reputation Management
Respond to all customer surveys in Revinate.
Respond to all customer reviews in Revinate.
Respond to all guest emails/phone calls.
Reference: 200914966
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