IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)

Location: Knoxville, TN (On-site)

Work Hours: 8:00 AM - 5:00 PM, Monday to Friday

Position Type: Temporary (6 Month Contract to Hire)

Reports to: IT Director

Summary

Support users of clinical information systems by providing prompt and effective customer service. Handle IT support calls, triage issues, create support tickets, and resolve Tier I problems. Escalate Tier II issues to appropriate IT staff and notify the IT Director of any recurring issues. Utilize clinical knowledge and follow regulatory guidelines for electronic health records.

Qualifications

Exceptional customer service and communication skills.

Proficient in computer software, hardware, and IT systems.

Experience with MS Office (Excel, Word, PowerPoint, Outlook) and web browsers.

Ideally, experience in computer programming or repair.

Self-directed with strong organizational and analytical skills.

Familiarity with healthcare concepts and jargon; experience in hospice or home health preferred.

Nursing license (RN or LPN) is a plus.

Requirements

Responsibilities

Ticket Management: Handle IT support tickets from initiation to closure, providing Tier I support and escalating Tier II issues.

Resource Scheduling: Manage resources and time efficiently to minimize costs and impact on the budget.

Communication: Effectively communicate complex IT concepts and issues at all organizational levels.

Knowledge Maintenance: Stay updated on software applications, healthcare trends, and organizational protocols.

Training and Support: Provide training and support to medical staff on IT systems and applications.

Quality Improvement: Develop and maintain quality improvement programs for clinical information systems.

Project Coordination: Lead and evaluate IT projects within the clinical informatics department.

Confidentiality: Maintain confidentiality of patient, family, physician, and employee information.

Customer Service: Serve internal and external customers courteously and efficiently.

Team Collaboration: Work collaboratively with clinical managers to identify and address IT needs.

Benefits

Benefits:

Competitive hourly rate with potential for full-time hire after the contract period.

Opportunity to work in a dynamic and supportive environment.

Gain experience and develop skills in a growing IT department.