Customer Experience Team Leader
Posted on Sep 16, 2024 by CV-Library
Royal Tunbridge Wells, Kent, United Kingdom
Customer Service
Immediate Start
£32k - £35k Annual
Full-Time
Due to exponential growth, there is now an opportunity and a requirement for a Customer Experience Team Leader to join an award-winning global provider of software and hardware solutions in the automotive industry.
We are currently looking for a highly organised and professional Customer Service / Experience Team Leader with a proven track record in delighting Customers and driving improvements in Customer Satisfaction levels.
You will need to be a passionate, proactive, and forward-thinking leader for our Customer Experience team, with previous experience in team management.
Key Responsibilities
Your main responsibilities will include overseeing the day-to-day activities of the Customer Experience and Key Account Support teams, such as
Answering customer queries.
Offering a 360 support to our CX customers ranging from the following:
Quotations
Product advice
Order placement.
Queries
Invoicing & Credits
Order status updates.
Advise on delays.
Confirming expected delivery dates
Subscription Renewals
Account health checks.
Asset Management
Raising and managing RMAs for returns
Supporting Credit Control with resolving issues to ensure customer satisfaction and payment.
Key Skills Required
Team Leadership Experience
Development, implementation, and management of team KPI’s.
Conducting 1-2-1’s monthly.
Quarterly staff reviews & Performance Management.
Weekly team catch ups.
Weekly reporting to Customer Experience Manager.
Absence Management.
Proven ability to work under pressure in a fast-paced environment.
Problem solving attitude.
Intermediate knowledge in Word, Excel, PowerPoint and other relevant packages with fast and accurate typing skills, and a high level of grammar, spelling, and punctuation
Good communication skills (verbal and written)
Excellent telephone manner.
Confident is customer facing meetings.
Strong organisational skills with the ability to multi-task
Knowledge of Telematics/Video Telematics industry is desirable.
Perks of the Role;
Fantastic Salary of £30,000- £35,000 *Experience-dependent
Monday-Friday only 9 am-5 pm
Hybrid working
Free parking on site
Health Assured Employee Assistance Programme (EAP)
Private Medical Insurance
25 days of holiday plus Bank Holidays
Life Assurance (x4 salary)
Pension
This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today
We are currently looking for a highly organised and professional Customer Service / Experience Team Leader with a proven track record in delighting Customers and driving improvements in Customer Satisfaction levels.
You will need to be a passionate, proactive, and forward-thinking leader for our Customer Experience team, with previous experience in team management.
Key Responsibilities
Your main responsibilities will include overseeing the day-to-day activities of the Customer Experience and Key Account Support teams, such as
Answering customer queries.
Offering a 360 support to our CX customers ranging from the following:
Quotations
Product advice
Order placement.
Queries
Invoicing & Credits
Order status updates.
Advise on delays.
Confirming expected delivery dates
Subscription Renewals
Account health checks.
Asset Management
Raising and managing RMAs for returns
Supporting Credit Control with resolving issues to ensure customer satisfaction and payment.
Key Skills Required
Team Leadership Experience
Development, implementation, and management of team KPI’s.
Conducting 1-2-1’s monthly.
Quarterly staff reviews & Performance Management.
Weekly team catch ups.
Weekly reporting to Customer Experience Manager.
Absence Management.
Proven ability to work under pressure in a fast-paced environment.
Problem solving attitude.
Intermediate knowledge in Word, Excel, PowerPoint and other relevant packages with fast and accurate typing skills, and a high level of grammar, spelling, and punctuation
Good communication skills (verbal and written)
Excellent telephone manner.
Confident is customer facing meetings.
Strong organisational skills with the ability to multi-task
Knowledge of Telematics/Video Telematics industry is desirable.
Perks of the Role;
Fantastic Salary of £30,000- £35,000 *Experience-dependent
Monday-Friday only 9 am-5 pm
Hybrid working
Free parking on site
Health Assured Employee Assistance Programme (EAP)
Private Medical Insurance
25 days of holiday plus Bank Holidays
Life Assurance (x4 salary)
Pension
This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today
Reference: 222331956
https://jobs.careeraddict.com/post/95351631
Customer Experience Team Leader
Posted on Sep 16, 2024 by CV-Library
Royal Tunbridge Wells, Kent, United Kingdom
Customer Service
Immediate Start
£32k - £35k Annual
Full-Time
Due to exponential growth, there is now an opportunity and a requirement for a Customer Experience Team Leader to join an award-winning global provider of software and hardware solutions in the automotive industry.
We are currently looking for a highly organised and professional Customer Service / Experience Team Leader with a proven track record in delighting Customers and driving improvements in Customer Satisfaction levels.
You will need to be a passionate, proactive, and forward-thinking leader for our Customer Experience team, with previous experience in team management.
Key Responsibilities
Your main responsibilities will include overseeing the day-to-day activities of the Customer Experience and Key Account Support teams, such as
Answering customer queries.
Offering a 360 support to our CX customers ranging from the following:
Quotations
Product advice
Order placement.
Queries
Invoicing & Credits
Order status updates.
Advise on delays.
Confirming expected delivery dates
Subscription Renewals
Account health checks.
Asset Management
Raising and managing RMAs for returns
Supporting Credit Control with resolving issues to ensure customer satisfaction and payment.
Key Skills Required
Team Leadership Experience
Development, implementation, and management of team KPI’s.
Conducting 1-2-1’s monthly.
Quarterly staff reviews & Performance Management.
Weekly team catch ups.
Weekly reporting to Customer Experience Manager.
Absence Management.
Proven ability to work under pressure in a fast-paced environment.
Problem solving attitude.
Intermediate knowledge in Word, Excel, PowerPoint and other relevant packages with fast and accurate typing skills, and a high level of grammar, spelling, and punctuation
Good communication skills (verbal and written)
Excellent telephone manner.
Confident is customer facing meetings.
Strong organisational skills with the ability to multi-task
Knowledge of Telematics/Video Telematics industry is desirable.
Perks of the Role;
Fantastic Salary of £30,000- £35,000 *Experience-dependent
Monday-Friday only 9 am-5 pm
Hybrid working
Free parking on site
Health Assured Employee Assistance Programme (EAP)
Private Medical Insurance
25 days of holiday plus Bank Holidays
Life Assurance (x4 salary)
Pension
This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today
We are currently looking for a highly organised and professional Customer Service / Experience Team Leader with a proven track record in delighting Customers and driving improvements in Customer Satisfaction levels.
You will need to be a passionate, proactive, and forward-thinking leader for our Customer Experience team, with previous experience in team management.
Key Responsibilities
Your main responsibilities will include overseeing the day-to-day activities of the Customer Experience and Key Account Support teams, such as
Answering customer queries.
Offering a 360 support to our CX customers ranging from the following:
Quotations
Product advice
Order placement.
Queries
Invoicing & Credits
Order status updates.
Advise on delays.
Confirming expected delivery dates
Subscription Renewals
Account health checks.
Asset Management
Raising and managing RMAs for returns
Supporting Credit Control with resolving issues to ensure customer satisfaction and payment.
Key Skills Required
Team Leadership Experience
Development, implementation, and management of team KPI’s.
Conducting 1-2-1’s monthly.
Quarterly staff reviews & Performance Management.
Weekly team catch ups.
Weekly reporting to Customer Experience Manager.
Absence Management.
Proven ability to work under pressure in a fast-paced environment.
Problem solving attitude.
Intermediate knowledge in Word, Excel, PowerPoint and other relevant packages with fast and accurate typing skills, and a high level of grammar, spelling, and punctuation
Good communication skills (verbal and written)
Excellent telephone manner.
Confident is customer facing meetings.
Strong organisational skills with the ability to multi-task
Knowledge of Telematics/Video Telematics industry is desirable.
Perks of the Role;
Fantastic Salary of £30,000- £35,000 *Experience-dependent
Monday-Friday only 9 am-5 pm
Hybrid working
Free parking on site
Health Assured Employee Assistance Programme (EAP)
Private Medical Insurance
25 days of holiday plus Bank Holidays
Life Assurance (x4 salary)
Pension
This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today
Reference: 222331956
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