Are you based in the Basingstoke area?

Do you have a passion for working with people and enjoy a fast-paced and varied role?

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.

We're on the hunt for a Customer Service Assistant to join our team in Basingstoke, who's as passionate about great service as we are!

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

Working Hours: 7.30 - 5.00 Monday to Friday (no weekends!)

Location: Jewson Partnership Solutions, Daneshill East Industrial Estate, Bell Rd, Basingstoke RG24 8PY

Key Responsibilities

Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey

Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles

Act as a relief delivery driver, performing deliveries to our customers in one of our 3.5t vans, unloading materials at site (if a driving license is present)

Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers

Maintain stock levels, carrying out regular stock counts

Work with colleagues to suggest opportunities for improvement

What's in it for you?

Retirement Savings Plan (Pension) - with Legal & General

Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

Employee Discount

Refer a Friend scheme

Wellbeing Centre via WorkPerks

New Reward and Recognition programme - launching soon!

Required Skills and Experience

A driving license would be beneficial to this role as there may be some relief delivery driving involved

Previous industry experience preferred but not essential

Experience in a customer facing environment

IT literate and a strong communicator

Passion for working with people with a positive can-do attitude

About us

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today