Housekeeping Supervisor
Permanent
Chertsey
Competitive + Benefits
UKME ensures that the properties, we maintain are presented to the highest standard possible.
This is an exciting role for a talented individual who is looking for a new challenge, wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
We are looking for a Housekeeping Supervisor to undertake the following duties on a day-to-day basis:
Key Responsibilities
* Oversee pre-arrival, arrival, during stay, departure, and out of occupation housekeeping operations for assigned properties, following directives from Management.
* Ensure assigned properties are consistently cleaned and maintained to the highest standards.
* Assist in training housekeeping staff, ensuring a comprehensive understanding of company policies, procedures, and expectations.
* Efficiently organize the staff roster, assign workloads, and monitor housekeeping attendants and contractors to uphold cleanliness standards.
* Issue keys in accordance with departmental procedures.
* Ensure all staff have adequate cleaning supplies and knowledge of their proper usage.
* Set a consistent example for staff in dress and behaviour, ensuring adherence to grooming standards.
* Report any maintenance faults and ensure appropriate follow-up by the relevant departments.
* Confirm the legitimacy of individuals entering properties and ensure they have obtained permission.
* Liaise with the Housekeeping Coordinator when booking appointments for an efficient workflow.
* Administer purchase orders and purchasing request forms, ensuring timely delivery of items.
* Collaborate with maintenance to identify necessary works at the end of the season.
* Organise a spring-cleaning program for soft furnishings, chandeliers, carpets, hard floors, and marble before guest arrival.
* Responsible for stock takes within assigned properties, informing relevant departments of shortages and requirements, ensuring properties are stocked with sufficient supplies.
* Attend to client requests promptly and efficiently.
* Ensure personal items left in properties remain until the client returns.
* Ensure all items packed or sent from a property are tagged appropriately with dates and guest information for future retrieval, storage, or return to the guest.
* Monitor both personal and household laundry, ensuring proper handling, particularly in properties abroad.
* Organize a service rota when clients are in residence, supervising staff to maintain high standards.
* Carry out Personal Assistant duties as directed by the Client, including sourcing items, running errands, shopping, and booking restaurants.
* Assist with properties in the UK and abroad if required.
* Responsible for flower orders, chocolate orders, and general client shopping.
* Assist with packing for the client, organizing functions/events, and occasional food preparation.
* Handle pet-related responsibilities, including grooming and visits to the vet.
* Be involved in setting up properties (rental or new purchase) as needed.
* Liaise with other departments.
* Attend departmental meetings.
* Attend any organized training by the company or client.
* Supervise timesheets and rotas.
* Handle ad-hoc duties.
Training and Development Responsibilities:
* Health and Safety training.
* COSHH Training for chemicals.
* Time management training.
* Presentation and hospitality set-up training.
* Legionella disease training, emphasizing proper procedures for running water in properties.
* First Aid training.
* Customer service, Conflict Resolution, and Disciplinary training.
* Continuous Personal Improvement.
Other:
* Adhere to organizational policies and procedures.
* Maintain a professional approach while performing duties and interacting with clients, colleagues, and external providers, emphasizing departmental confidentiality.
* Respect the nature of the company's business and adhere to a strict code of conduct and confidentiality.
* Provide cover for colleagues during absences, such as annual leave.
Note:
Please note that the job description serves as a guide and is not exhaustive. We encourage flexibility and adaptability, and we value your ability to contribute beyond the outlined responsibilities.
Qualifications/Training
* Hospitality degree or equivalent in related subject
* COSHH, manual handling and health and safety certificates
* Clean driving license
Knowledge/Experience/Skills/Abilities
* Proven 4* or 5* housekeeping experience
* Proven relevant experience working in a 24/7 environment
* Proven supervisory/management experience and skills
* Proven specialist hands on cleaning experience
* Computer literate, with experience of Microsoft packages such as Word, Excel, Outlook
Personal Attributes
* Highly conscientious, professional and confidential
* Strong time management, organisation, planning and prioritisation skills
* High level of written and verbal communication skills across all levels
* Enthusiastic, self-motivated, proactive with the ability to use their initiative
* Confident, measured and decisive
* Highly flexible, adaptable and able to work well under pressure
* Reliable and punctual
* A proactive, positive and professional approach
* Able to work well in a team and autonomously
* Strong inter-personal skills with the ability to relate well to others and nurture strong relationships with internal and external stakeholders
* Customer service orientated
* Systematic approach, process driven, high attention to detail
* Strong team leading and management skills - able to delegate, train, coach, mentor and motivate others
Benefits:
* Private healthcare
* Company pension scheme
* Season ticket loan
* Perks at work
Apply now