Unit Description:

Join a great team where patients are at the heart of everything we do!

Sodexo is seeking a Patient Services Manager 2 for University Hospitals - Cleveland Medical Center located in Cleveland, OH. In this role you report to the Operations Manager and will support the busy patient meal services operation on the Seidman Cancer Center part of campus.  The hours are approximately 11:30am-9:30pm, and include one weekend rotation per month.

This position includes free parking as well as a monthly meal allowance for employees.

University Hospitals is a world renowned health care network and is ranked by U.S. News & World Report as one of the top 10 health systems in the United States. UH is anchored by its flagship facility,Cleveland Medical Center, a 1,032 registered bed academic medical center and tertiary-care hospital.   

The successful candidate will:

oversee Sodexo’s Patient Dining Program (At Your Request) 

handle daily patient meal rounding utilizing Experiencia, interacting with patients and Nursing staff to develop and enhance interdepartmental relationships

collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience

perform tray assessments to ensure food quality, presentation and tray accuracy

maintain effective communication with patients and families to ensure high satisfaction level

ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily

Is this opportunity right for you? We are looking for candidates who have:

prior management experience, preferably working in a high-volume, fast-paced environment

knowledge of nutrition and specialized diets preferably

demonstrated experience with multi-tasking, and dealing effectively with changing priorities

worked in a food production setting, a healthcare environment would be a plus

Note:  Employees who work at this location are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination. 

Learn more about University Hospitals - Cleveland Medical Center here:  

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.   

Not the job for you?

We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. .

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

What We Offer:

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements:

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.