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IT Desktop (Services) Analyst

Posted on Sep 21, 2019 by iTalent Consultancy

Leicester, Leicestershire, United Kingdom
IT
Immediate Start
Daily Salary
Contract/Project

IT Desktop (Services) Analyst
Leicester
3 months Contract
Competitive Day rate

Working hours - 8am - 4pm

Our client is a market leader in their sector who provide their services to over 120 countries worldwide.The company has a turnover over £9m employing over 120+ staff and are currently going through an exciting stage of development within their IT Department.

You will be joining a vibrant and friendly team of 8 in IT reporting to the IT Manager supporting up to 120 internal and external users.

The role is responsible for providing delivery day to day to support both the internal and external end users and the day to day maintenance of the IT Infrastructure whist working on some Security/Governance issues.

You will also be responsible for making technical recommendations to senior management to ensure the network reflects best practice and latest technologies. We are looking for a seasoned and proactive contractor who will be initially employed on a 3 months contract with potentially view to extension.

What you will do:

Provide desktop and remote desktop support by analysing customers problems to ensure continuation of service for end users in a tailored and timely manner (1st/2nd/3rd Line)

PC and Laptop installation/configuration to a precise and secure configuration

Manage server back-ups, ensuring data integrity as the main IT Service DeskAnalyst

Timely firmware and software updates to maintain application security

Manage of encryption and anti-virus solutions, ensuring network security

Maintain accurate support documentation regarding current systems and know issues

Maintain accurate and up to date asset records (hardware & software)

Administer software licensing for applications and operating systems

Deploy and maintain mobile device management

Hardware procurement adhering to fit for purpose criteria and offering value for money

Escalate critical issues affecting operations to the management team

Work in accordance with the ISO9001 Quality Management System

Embrace a culture of learning and continuous improvement.

Support a culture of health and wellbeing through good practice, communication and support

What you need

Experience working in similar role in a 1st/2nd/3rd Line Support capacity

Experience of maintaining a Microsoft environment

Experience of hardware procurement

Experience of administering software licensing

Experience in mobile device management

Experience of encryption and anti-virus solutions ensuring network security

Fantastic Customer Service experience to ensure Customer satisfaction is met at all times

Listening skills and Questioning skills

The ability to work in a pressurised environment, Keeping emotions under control during difficult situations

Experience of working to SLA's and tight deadlines (Time management)

Pro-active approach

Self-motivated

Socially adept

Excellent interpersonal and relationship building skills

Experience with Microsoft produce range including:

ØMS Exchange

ØWindows

ØActive Directory

Desirable:

Acronis back ups

Macbooks/iPhones

WMWare

Encryption

Anti-virus management

MS Sharepoint

Anti Virus/Networking

Apply today as successful candidates will be contacted within 24 hours. Must be able to interview 25/26/27th September.

Reference: 759698133

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