Service Desk / Systems Support Analyst | Hybrid from Cheltenham | £34,000 + bonus

We are on the lookout for a Systems Support Analyst to join a leading construction business in Cheltenham.
As a Service Desk / Support Analyst, you will provide support to internal and external users of the companies diverse suite of business focused applications, ERP / CRM systems.

Role:

Manage support calls and tickets from IT Service Desk
Provide internal and external customers support on the companies platforms
Assist users with queries relating to their Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries and data changes.
Maintaining a log of the support calls and resolution
Document work or changes that are made
Escalate 2nd /3rd line queries when appropriateRequirements:

At least 1 -2 years’ experience in a 1st/2nd line Support Desk, Service Desk or Application support role, ideally supporting a CRM / ERP system
Experience taking a high volume of tickets in an engineering, manufacturing, house builder or similar industry would be ideal
Experience of Dynamics 365 or COINS would be great but not essential
Ability to understand user queries and relate to business process
Great troubleshooting experience
Great communicatorIf you are in early stages of your support career and are looking to get more exposure to niche applications, this could be a great role for you!

Benefits:

£34,000 + 10% bonus
Hybrid working from Cheltenham office, ideally 3 days a week onsite
33 days annual leave + bank
Private healthcare
Enhanced maternity, paternity and adoption leave
Pension
Life assurance
Share incentive schemes
Employee rewards portal Key words: Systems Analyst, COINS, Dynamics, ERP, CRM, Service Desk, Application Support, Housing, Construction, Engineering, Systems Support Analyst