2nd Line IT Support | Blantyre, Glasgow | Full Time | £32000 - £35,000 per annum

Established in August 2011, Plugdin Business Solutions offers cost-effective, tailored Telecoms and IT solutions to small and medium-sized businesses UK-wide.

We specialise in providing technical support to businesses remotely and onsite whilst working to the highest standards.

We are currently looking for a full-time 2nd Line IT Support person, you will be involved in all levels of work in between and across all areas of the business, so variety will be part of the job.

The role will be split between working half of the day on site starting at 9am for one of our larger clients in Edinburgh city centre and the second half of the day covering all customers working from home until 5.30pm, due to this this role may suit someone based in Edinburgh and the surrounding areas.

The first 4-6 weeks will be spent at our office in South Lanarkshire getting to know the team, customers and systems.

Why start a career with Plugdin Business Solutions?

Expenses are paid for all site visits at the 45p per mile rate, (travelling to the Edinburgh site will not be covered under expenses as this is part of your job remit.)
100% staff retention due to our excellent relaxed working environment
Optional company healthcare scheme
Company pension scheme
28 days holiday per year and some bank holidays included
We have a training budget to help our staff to level up their skills
Are you the right person for the job?

Must have a minimum of 3 years experience in this role or a similar role
We cover most IT aspects, from Windows 10/11 Issues, LAN & Wi-Fi, Routers & Switches, Active Directory, Servers both physical and virtual, Microsoft 365, Azure, Identity, Intune, Endpoint Manager, N-Able Remote Monitoring/Cove Backup, ideally you will have experience in most of these
Knowledge of working on a helpdesk with Zendesk and RMM would be advantageous
We also have some Mac OSX based customers, but this is not essential to have
What will your role as a 2nd Line IT Support look like?

General I.T Repairs and maintenance
Telephone support with occasional site visits required for troubleshooting and new installs
Some of the technologies you would be expected to deal with include Windows Desktop, Windows Server, Networking hardware\Software and Microsoft 365 product suite
Support and maintain end-user IT systems within the business
Liaising with internal staff to log and resolve issues efficiently
Responding to requests for support from customers (via telephone and email)
Installing and updating software from our Inventory/Deploy application
If you’re the ideal candidate we are looking for, please send your CV by clicking the APPLY button

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