Patient Care Navigator I
Posted on Sep 16, 2024 by Rely Health
Olympia Fields, IL
Other
Immediate Start
Annual Salary
Full-Time
At Rely Health, each patient receives a steadfast companion on their healthcare journey. Empowered with technology, our patient care navigators not only ensure high-quality engagements, but also make comprehensive care more cost-effective and accessible for all patients.
The Patient Care Navigator guides individuals and their families throughout the healthcare journey by combining human interaction and technological tools to facilitate a seamless experience and transition of care with appropriate follow-through and monitoring of the care plan while the individuals learns to self-navigate the healthcare system. The navigator helps reduce worry and frustration for individuals, their families and caregivers, by means of effective communication, coordination, and efficiency across the healthcare system.
The Navigator focused on specific medical conditions or diagnoses will be required to attend specialized training and demonstrate the skills learned to continue employment in this position.
Establishes relationships with and serves as the primary point of contact for patients
Clearly communicates the purposes and services available to patients, family members, and caregivers
Works with the patient to coordinate transition into or out of a care setting by following instructions they received from a medical professional. This may include faxing information, obtaining referrals or authorizations, arranging transportation, coordinating durable medical equipment (DME), making and confirming appointments, obtaining test results, and other patient-related duties as designated
Practices regular communication with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase effectiveness of the role
Remains aware of and develops relationships with community resources and services offered, such as (and not limited to) mental health, housing, food, and employment assistance, and provides information on such services to patients as needed
Receives patient requests for assistance and refers the patient to an appropriate member of the care team for resolution, unless Navigator can resolve on his/her own and within the scope of the position
Performs duties under compliance with HIPAA and understands the importance of protecting patient information
Maintains documentation of all client encounters in excel or software-based programs, and completes reporting requirements according to program standards
Attends and represents the organization at training and meetings at the request of or with the approval of the supervisor
Fully discloses relevant training, experience, and credentials, in order to help patients understand the scope of services the Patient Care Navigator is qualified to provide and refrains from any activity that could be construed as clinical in nature.
Under the direction of the manager, develop an understanding and work with the care team to facilitate improvements of Adjusted Length of Stay (ALOS), re-admission reasoning and rates, Gaps in Care, health insurance, and other concepts as needed, guiding by local care scenario.
Requirements
Requires a high school diploma or GED
Work location is on-site at Franciscan Health Olympia Fields in the Emergency Department
Customer service experience preferred
Healthcare experience preferred
Caregiver experience preferred
Proficient in medical terminology
Knowledge of computer skills using Microsoft Word, Excel, and e-mail
Entry level knowledge of Excel
Comfortable in communicating with medical staff including physicians
Bilingual preferred
Benefits
Medical, Dental Vision
Life Insurance
Short and Long Term Disability
11 Paid Holidays
Vacation Time
Sick Time
401(k)
Technology reimbursement
Professional development
Target Start Date: October 15, 2024
Location: Olympia Fields, IL
FLSA Status: Non-Exempt
Job Status: Full Time
Work Schedule: Monday - Friday with occasional evenings and/or weekends - Shift time is 12-8:30 p.m. CT
Vehicle Required: No
Amount of Travel Required: 5% - Local Area Travel
Reports To: Supervisor, Program Operations
Salary Range: $17-$20/hr DOE
The Patient Care Navigator guides individuals and their families throughout the healthcare journey by combining human interaction and technological tools to facilitate a seamless experience and transition of care with appropriate follow-through and monitoring of the care plan while the individuals learns to self-navigate the healthcare system. The navigator helps reduce worry and frustration for individuals, their families and caregivers, by means of effective communication, coordination, and efficiency across the healthcare system.
The Navigator focused on specific medical conditions or diagnoses will be required to attend specialized training and demonstrate the skills learned to continue employment in this position.
Establishes relationships with and serves as the primary point of contact for patients
Clearly communicates the purposes and services available to patients, family members, and caregivers
Works with the patient to coordinate transition into or out of a care setting by following instructions they received from a medical professional. This may include faxing information, obtaining referrals or authorizations, arranging transportation, coordinating durable medical equipment (DME), making and confirming appointments, obtaining test results, and other patient-related duties as designated
Practices regular communication with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase effectiveness of the role
Remains aware of and develops relationships with community resources and services offered, such as (and not limited to) mental health, housing, food, and employment assistance, and provides information on such services to patients as needed
Receives patient requests for assistance and refers the patient to an appropriate member of the care team for resolution, unless Navigator can resolve on his/her own and within the scope of the position
Performs duties under compliance with HIPAA and understands the importance of protecting patient information
Maintains documentation of all client encounters in excel or software-based programs, and completes reporting requirements according to program standards
Attends and represents the organization at training and meetings at the request of or with the approval of the supervisor
Fully discloses relevant training, experience, and credentials, in order to help patients understand the scope of services the Patient Care Navigator is qualified to provide and refrains from any activity that could be construed as clinical in nature.
Under the direction of the manager, develop an understanding and work with the care team to facilitate improvements of Adjusted Length of Stay (ALOS), re-admission reasoning and rates, Gaps in Care, health insurance, and other concepts as needed, guiding by local care scenario.
Requirements
Requires a high school diploma or GED
Work location is on-site at Franciscan Health Olympia Fields in the Emergency Department
Customer service experience preferred
Healthcare experience preferred
Caregiver experience preferred
Proficient in medical terminology
Knowledge of computer skills using Microsoft Word, Excel, and e-mail
Entry level knowledge of Excel
Comfortable in communicating with medical staff including physicians
Bilingual preferred
Benefits
Medical, Dental Vision
Life Insurance
Short and Long Term Disability
11 Paid Holidays
Vacation Time
Sick Time
401(k)
Technology reimbursement
Professional development
Target Start Date: October 15, 2024
Location: Olympia Fields, IL
FLSA Status: Non-Exempt
Job Status: Full Time
Work Schedule: Monday - Friday with occasional evenings and/or weekends - Shift time is 12-8:30 p.m. CT
Vehicle Required: No
Amount of Travel Required: 5% - Local Area Travel
Reports To: Supervisor, Program Operations
Salary Range: $17-$20/hr DOE
Reference: 200778981
https://jobs.careeraddict.com/post/95335848
Patient Care Navigator I
Posted on Sep 16, 2024 by Rely Health
Olympia Fields, IL
Other
Immediate Start
Annual Salary
Full-Time
At Rely Health, each patient receives a steadfast companion on their healthcare journey. Empowered with technology, our patient care navigators not only ensure high-quality engagements, but also make comprehensive care more cost-effective and accessible for all patients.
The Patient Care Navigator guides individuals and their families throughout the healthcare journey by combining human interaction and technological tools to facilitate a seamless experience and transition of care with appropriate follow-through and monitoring of the care plan while the individuals learns to self-navigate the healthcare system. The navigator helps reduce worry and frustration for individuals, their families and caregivers, by means of effective communication, coordination, and efficiency across the healthcare system.
The Navigator focused on specific medical conditions or diagnoses will be required to attend specialized training and demonstrate the skills learned to continue employment in this position.
Establishes relationships with and serves as the primary point of contact for patients
Clearly communicates the purposes and services available to patients, family members, and caregivers
Works with the patient to coordinate transition into or out of a care setting by following instructions they received from a medical professional. This may include faxing information, obtaining referrals or authorizations, arranging transportation, coordinating durable medical equipment (DME), making and confirming appointments, obtaining test results, and other patient-related duties as designated
Practices regular communication with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase effectiveness of the role
Remains aware of and develops relationships with community resources and services offered, such as (and not limited to) mental health, housing, food, and employment assistance, and provides information on such services to patients as needed
Receives patient requests for assistance and refers the patient to an appropriate member of the care team for resolution, unless Navigator can resolve on his/her own and within the scope of the position
Performs duties under compliance with HIPAA and understands the importance of protecting patient information
Maintains documentation of all client encounters in excel or software-based programs, and completes reporting requirements according to program standards
Attends and represents the organization at training and meetings at the request of or with the approval of the supervisor
Fully discloses relevant training, experience, and credentials, in order to help patients understand the scope of services the Patient Care Navigator is qualified to provide and refrains from any activity that could be construed as clinical in nature.
Under the direction of the manager, develop an understanding and work with the care team to facilitate improvements of Adjusted Length of Stay (ALOS), re-admission reasoning and rates, Gaps in Care, health insurance, and other concepts as needed, guiding by local care scenario.
Requirements
Requires a high school diploma or GED
Work location is on-site at Franciscan Health Olympia Fields in the Emergency Department
Customer service experience preferred
Healthcare experience preferred
Caregiver experience preferred
Proficient in medical terminology
Knowledge of computer skills using Microsoft Word, Excel, and e-mail
Entry level knowledge of Excel
Comfortable in communicating with medical staff including physicians
Bilingual preferred
Benefits
Medical, Dental Vision
Life Insurance
Short and Long Term Disability
11 Paid Holidays
Vacation Time
Sick Time
401(k)
Technology reimbursement
Professional development
Target Start Date: October 15, 2024
Location: Olympia Fields, IL
FLSA Status: Non-Exempt
Job Status: Full Time
Work Schedule: Monday - Friday with occasional evenings and/or weekends - Shift time is 12-8:30 p.m. CT
Vehicle Required: No
Amount of Travel Required: 5% - Local Area Travel
Reports To: Supervisor, Program Operations
Salary Range: $17-$20/hr DOE
The Patient Care Navigator guides individuals and their families throughout the healthcare journey by combining human interaction and technological tools to facilitate a seamless experience and transition of care with appropriate follow-through and monitoring of the care plan while the individuals learns to self-navigate the healthcare system. The navigator helps reduce worry and frustration for individuals, their families and caregivers, by means of effective communication, coordination, and efficiency across the healthcare system.
The Navigator focused on specific medical conditions or diagnoses will be required to attend specialized training and demonstrate the skills learned to continue employment in this position.
Establishes relationships with and serves as the primary point of contact for patients
Clearly communicates the purposes and services available to patients, family members, and caregivers
Works with the patient to coordinate transition into or out of a care setting by following instructions they received from a medical professional. This may include faxing information, obtaining referrals or authorizations, arranging transportation, coordinating durable medical equipment (DME), making and confirming appointments, obtaining test results, and other patient-related duties as designated
Practices regular communication with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase effectiveness of the role
Remains aware of and develops relationships with community resources and services offered, such as (and not limited to) mental health, housing, food, and employment assistance, and provides information on such services to patients as needed
Receives patient requests for assistance and refers the patient to an appropriate member of the care team for resolution, unless Navigator can resolve on his/her own and within the scope of the position
Performs duties under compliance with HIPAA and understands the importance of protecting patient information
Maintains documentation of all client encounters in excel or software-based programs, and completes reporting requirements according to program standards
Attends and represents the organization at training and meetings at the request of or with the approval of the supervisor
Fully discloses relevant training, experience, and credentials, in order to help patients understand the scope of services the Patient Care Navigator is qualified to provide and refrains from any activity that could be construed as clinical in nature.
Under the direction of the manager, develop an understanding and work with the care team to facilitate improvements of Adjusted Length of Stay (ALOS), re-admission reasoning and rates, Gaps in Care, health insurance, and other concepts as needed, guiding by local care scenario.
Requirements
Requires a high school diploma or GED
Work location is on-site at Franciscan Health Olympia Fields in the Emergency Department
Customer service experience preferred
Healthcare experience preferred
Caregiver experience preferred
Proficient in medical terminology
Knowledge of computer skills using Microsoft Word, Excel, and e-mail
Entry level knowledge of Excel
Comfortable in communicating with medical staff including physicians
Bilingual preferred
Benefits
Medical, Dental Vision
Life Insurance
Short and Long Term Disability
11 Paid Holidays
Vacation Time
Sick Time
401(k)
Technology reimbursement
Professional development
Target Start Date: October 15, 2024
Location: Olympia Fields, IL
FLSA Status: Non-Exempt
Job Status: Full Time
Work Schedule: Monday - Friday with occasional evenings and/or weekends - Shift time is 12-8:30 p.m. CT
Vehicle Required: No
Amount of Travel Required: 5% - Local Area Travel
Reports To: Supervisor, Program Operations
Salary Range: $17-$20/hr DOE
Reference: 200778981
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