Overview:

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

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Responsibilities & Qualifications:

RESPONSIBILITIES:

The primary responsibility of this position is to lead and direct the efficient operation of warehouse distribution at our laundry facility processing cloth products. This individual must be able to direct and develop all quality initiatives and aspects related to customer relations, service management, production and administration

Delivers strong operational performance by ensuring compliance with our organization and regulatory agency standards and programs, and translating corporate strategy into front line operational tactics  

Ensures a positive, safe environment by driving compliance in infection prevention and food safety, employee safety, OSHA, Joint Commission, regulatory standards, and financial, workplace and legal requirements 

Provides overall long-term planning, direction and control to assigned accounts within a defined district to achieve pillar goals and key business outcomes  

Leads recruitment and development of team, ensuring high performance, talent succession planning, and employee engagement; ensures use of applicable rounding 

Establishes and maintain effective customer rapport and maintains mutually beneficial business relationships with clients 

Identifies opportunities to implement new products and services which support sales growth and client retention, and independently conducts client negotiations and renegotiates unit contracts  

Interfaces with client c-suite and regional management and their staffs  

Develops District forecasts and communicates deviations to Regional & divisional Management  

Determines plan that optimizes financial performance and productivity by conducting operational audits

MINIMUM QUALIFICATIONS:

Minimum of 5 years' progressive management experience managing a complex business with financial and operational responsibility for that business, multi-site OR multi-departmental  

Bachelor's Degree or equivalent experience 

Requires previous managerial experience in food services in a hospital healthcare environment 

Self-starter, capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical and communication skills  

Strong financial acumen required in order to discuss financial planning, objectives and results 

Exceptional organizational and time management skills with a proven track record of growing accounts 

Must be able to relate professionally and positively to physicians, clinical staff and healthcare facility executives with excellent communication, interpersonal, presentation and management skills 

Contract-managed service experience is highly desirable

Company Values & Benefits:

Required Competencies:

Be Respectful: Value all we come in contact with

Be Remarkable: Create a positive moment with every interaction

Be Safe: Keep ourselves and those around us safe

Be Honest: Be guided by truthfulness in all we do  

Benefits:

Competitive pay

Medical, Dental, Vision 

Pet, Legal, and Hospital Indemnity Insurance 

401k (match)

Paid Time Off Package

Great company culture

Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

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