Patient Care Coordinator Supervisor
Posted on Sep 15, 2024 by Wellbe Senior Medical
Rochester, NY
Human Resources
Immediate Start
Annual Salary
Full-Time
Job Summary:
WELLBE INTRODUCTION
The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe’s Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
GENERAL SUMMARY
The Supervisor of Care Team Coordinators is a professional charged with coaching, mentoring, training, motivating, and performance managing their assigned team of Care Team Coordinators on a daily basis. Additionally, will be responsible on how to use along with their team; the daily operating systems/tools, familiar and adhere to company policies and procedures, address questions/complaints (team and members), and drive change management. Also assist in hiring new employees while monitoring their team's success on an ongoing basis. Supervisors will also need to assist with guiding their team as it relates to quality assurance, keeping tallies of scheduled visits and pulling call lists.
Job Description:
SKILLS & COMPETENCIES
Promote, lead by example, and ensure your team exemplifies the WellBe mission, vision, and culture.
Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development
Put in place new ideas and best business practices and drive these initiatives forward
Directly handle, respond, resolve, and escalate, as necessary, all complaints to the appropriate parties in a timely manner.
Review, respond and help resolve complex issues and questions related to the position and team
Educate and train team members regarding proper system utilization, day-to-day operations, program information, and compliance to company, state, and federal requirements.
Identify, analyze and advise management on work-flow issues, performance trends and provide recommended solutions, take action
Daily review and interpretation of production related systems, performance and reports applicable to the Supervisory level with corresponding recommended actions to take based on related information
Develop, implement and maintain materials and programs ensuring production and quality standards are met
Great communication skills and strong Team Player
Effectively work and communicate within and cross departmentally
Ability to perform the task of an Care Transition Coordinators as needed
Ride Alongs with Field Based Care Transition Coordinators
Other tasks needed to accomplish team’s objectives/goals
Job Requirements:
QUALIFICATIONS
Educational Requirements:
HS Diploma or equivalent
Preferred 2-year degree or equivalent college credit
Required Skills and Abilities:
3+ years of Supervisory/Leadership Skills
Familiarity with using EMR’s (AaNeel Preferred) Ring Central system (Preferred)
Preferred experience in health care field
Competency in Google Workspace, MS Office software suite
Preferred experience with HIPPA compliance rules
PERFORMANCE INDICATORS
Ensure team is hitting all key metrics such as: total calls made, scheduled appointments, Hedis Measures
Travel requirements:
Travel may be required up to 25% locally or nationally
Work Conditions:
Standard office work conditions of sitting at desk and using electronic devices for long periods of time
Office temperatures may vary
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
WELLBE INTRODUCTION
The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe’s Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
GENERAL SUMMARY
The Supervisor of Care Team Coordinators is a professional charged with coaching, mentoring, training, motivating, and performance managing their assigned team of Care Team Coordinators on a daily basis. Additionally, will be responsible on how to use along with their team; the daily operating systems/tools, familiar and adhere to company policies and procedures, address questions/complaints (team and members), and drive change management. Also assist in hiring new employees while monitoring their team's success on an ongoing basis. Supervisors will also need to assist with guiding their team as it relates to quality assurance, keeping tallies of scheduled visits and pulling call lists.
Job Description:
SKILLS & COMPETENCIES
Promote, lead by example, and ensure your team exemplifies the WellBe mission, vision, and culture.
Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development
Put in place new ideas and best business practices and drive these initiatives forward
Directly handle, respond, resolve, and escalate, as necessary, all complaints to the appropriate parties in a timely manner.
Review, respond and help resolve complex issues and questions related to the position and team
Educate and train team members regarding proper system utilization, day-to-day operations, program information, and compliance to company, state, and federal requirements.
Identify, analyze and advise management on work-flow issues, performance trends and provide recommended solutions, take action
Daily review and interpretation of production related systems, performance and reports applicable to the Supervisory level with corresponding recommended actions to take based on related information
Develop, implement and maintain materials and programs ensuring production and quality standards are met
Great communication skills and strong Team Player
Effectively work and communicate within and cross departmentally
Ability to perform the task of an Care Transition Coordinators as needed
Ride Alongs with Field Based Care Transition Coordinators
Other tasks needed to accomplish team’s objectives/goals
Job Requirements:
QUALIFICATIONS
Educational Requirements:
HS Diploma or equivalent
Preferred 2-year degree or equivalent college credit
Required Skills and Abilities:
3+ years of Supervisory/Leadership Skills
Familiarity with using EMR’s (AaNeel Preferred) Ring Central system (Preferred)
Preferred experience in health care field
Competency in Google Workspace, MS Office software suite
Preferred experience with HIPPA compliance rules
PERFORMANCE INDICATORS
Ensure team is hitting all key metrics such as: total calls made, scheduled appointments, Hedis Measures
Travel requirements:
Travel may be required up to 25% locally or nationally
Work Conditions:
Standard office work conditions of sitting at desk and using electronic devices for long periods of time
Office temperatures may vary
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
Reference: 200002256
https://jobs.careeraddict.com/post/95311247
Patient Care Coordinator Supervisor
Posted on Sep 15, 2024 by Wellbe Senior Medical
Rochester, NY
Human Resources
Immediate Start
Annual Salary
Full-Time
Job Summary:
WELLBE INTRODUCTION
The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe’s Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
GENERAL SUMMARY
The Supervisor of Care Team Coordinators is a professional charged with coaching, mentoring, training, motivating, and performance managing their assigned team of Care Team Coordinators on a daily basis. Additionally, will be responsible on how to use along with their team; the daily operating systems/tools, familiar and adhere to company policies and procedures, address questions/complaints (team and members), and drive change management. Also assist in hiring new employees while monitoring their team's success on an ongoing basis. Supervisors will also need to assist with guiding their team as it relates to quality assurance, keeping tallies of scheduled visits and pulling call lists.
Job Description:
SKILLS & COMPETENCIES
Promote, lead by example, and ensure your team exemplifies the WellBe mission, vision, and culture.
Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development
Put in place new ideas and best business practices and drive these initiatives forward
Directly handle, respond, resolve, and escalate, as necessary, all complaints to the appropriate parties in a timely manner.
Review, respond and help resolve complex issues and questions related to the position and team
Educate and train team members regarding proper system utilization, day-to-day operations, program information, and compliance to company, state, and federal requirements.
Identify, analyze and advise management on work-flow issues, performance trends and provide recommended solutions, take action
Daily review and interpretation of production related systems, performance and reports applicable to the Supervisory level with corresponding recommended actions to take based on related information
Develop, implement and maintain materials and programs ensuring production and quality standards are met
Great communication skills and strong Team Player
Effectively work and communicate within and cross departmentally
Ability to perform the task of an Care Transition Coordinators as needed
Ride Alongs with Field Based Care Transition Coordinators
Other tasks needed to accomplish team’s objectives/goals
Job Requirements:
QUALIFICATIONS
Educational Requirements:
HS Diploma or equivalent
Preferred 2-year degree or equivalent college credit
Required Skills and Abilities:
3+ years of Supervisory/Leadership Skills
Familiarity with using EMR’s (AaNeel Preferred) Ring Central system (Preferred)
Preferred experience in health care field
Competency in Google Workspace, MS Office software suite
Preferred experience with HIPPA compliance rules
PERFORMANCE INDICATORS
Ensure team is hitting all key metrics such as: total calls made, scheduled appointments, Hedis Measures
Travel requirements:
Travel may be required up to 25% locally or nationally
Work Conditions:
Standard office work conditions of sitting at desk and using electronic devices for long periods of time
Office temperatures may vary
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
WELLBE INTRODUCTION
The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe’s Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
GENERAL SUMMARY
The Supervisor of Care Team Coordinators is a professional charged with coaching, mentoring, training, motivating, and performance managing their assigned team of Care Team Coordinators on a daily basis. Additionally, will be responsible on how to use along with their team; the daily operating systems/tools, familiar and adhere to company policies and procedures, address questions/complaints (team and members), and drive change management. Also assist in hiring new employees while monitoring their team's success on an ongoing basis. Supervisors will also need to assist with guiding their team as it relates to quality assurance, keeping tallies of scheduled visits and pulling call lists.
Job Description:
SKILLS & COMPETENCIES
Promote, lead by example, and ensure your team exemplifies the WellBe mission, vision, and culture.
Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development
Put in place new ideas and best business practices and drive these initiatives forward
Directly handle, respond, resolve, and escalate, as necessary, all complaints to the appropriate parties in a timely manner.
Review, respond and help resolve complex issues and questions related to the position and team
Educate and train team members regarding proper system utilization, day-to-day operations, program information, and compliance to company, state, and federal requirements.
Identify, analyze and advise management on work-flow issues, performance trends and provide recommended solutions, take action
Daily review and interpretation of production related systems, performance and reports applicable to the Supervisory level with corresponding recommended actions to take based on related information
Develop, implement and maintain materials and programs ensuring production and quality standards are met
Great communication skills and strong Team Player
Effectively work and communicate within and cross departmentally
Ability to perform the task of an Care Transition Coordinators as needed
Ride Alongs with Field Based Care Transition Coordinators
Other tasks needed to accomplish team’s objectives/goals
Job Requirements:
QUALIFICATIONS
Educational Requirements:
HS Diploma or equivalent
Preferred 2-year degree or equivalent college credit
Required Skills and Abilities:
3+ years of Supervisory/Leadership Skills
Familiarity with using EMR’s (AaNeel Preferred) Ring Central system (Preferred)
Preferred experience in health care field
Competency in Google Workspace, MS Office software suite
Preferred experience with HIPPA compliance rules
PERFORMANCE INDICATORS
Ensure team is hitting all key metrics such as: total calls made, scheduled appointments, Hedis Measures
Travel requirements:
Travel may be required up to 25% locally or nationally
Work Conditions:
Standard office work conditions of sitting at desk and using electronic devices for long periods of time
Office temperatures may vary
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
Reference: 200002256
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