Overview:

The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities:

Performs diagnostics and repairs on John Deere equipment.

Performs repairs in the field as required.

Develop a thorough understanding of all technology offerings.

Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.

Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.

Follows all safety rules and regulations in performing work assignments.

Prepares all reports and forms required in conjunction with work assignments.

Will maintain current product knowledge of John Deere and competitive products.

Maintains condition of vehicles, inventory, tools and equipment.

Mentors Service Technician Apprentices and junior Service Technicians.

Qualifications:

Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.

Experience using special tools and following Technical Manual procedures.

Ability to diagnose technical issues.

Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.

Positive attitude and a desire to deliver an exceptional customer experience

Excellent skills in operating vehicles and equipment used for diagnostic purposes.

Positive attitude and a desire to deliver an exceptional customer experience.

High School Diploma, GED, or equivalent experience.

Ability to work extended hours and weekends.

Physical Requirements of Service Technician:

Must be able to lift 50 lbs, waist high

Must be able to bend, squat, twist, and be on his/her feet for multiple hours throughout the day.