Overview:

Are you a people person? Be a First Citizens person! Join our Atlanta branch team and make a difference.

This is a full-time position and will be located in-branch at 5571 Chamblee Dunwoody Road. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. This role will also facilitate customer awareness and education of bank capabilities, tools, and resources.

The successful candidate will demonstrate:

Communication Skills: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution

Responsibilities:

The essential functions of the job include, but are not necessarily limited to, the following:

Engaging customers in conversation to understand their banking needs and preferences

Processing transactions accurately and efficiently

Providing assistance with account servicing needs

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications:

Required Education: High School Diploma or GED

Required Experience:6+ months of face-to-face customer service experience

1+ years of recent cash-handling experience

Preferred Skills and Experience:Sales support (cold-calling, appointment setting, etc.)

Prior experience working in a retail banking environment

Working knowledge of Microsoft Office

Strong written and verbal communication skills

This job posting is expected to remain active for 90 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. #LI-KL1