Overview:

This position supports Bank products and services in the execution of daily sales activities at an advanced level of service ability. Reviews financial information or participates in client support activities in order to identify sales opportunities for the wider business unit. Facilitates the sales process by preparing necessary documentation. Ensures client satisfaction by answering inquiries, addressing account or product discrepancies, and handling support issues. Supports account servicing issues that require further resolution or investigation. May provide guidance to less experienced specialists in the work group.

Responsibilities:

Service & Support - Uncovers sales opportunities through analysis, reporting, and daily support operations. Works directly with individuals to address issues and respond to inquiries. Determines target needs and provides resolution. May serve as the main point of contact for clients throughout sales process, and assists in calls or presentations intended to solicit business.

Documentation - Prepares documentation presented to clients. This may include proposals, service agreements, and implementation forms.

Data Analysis - Sources, compiles, and interprets financial data. Performs analysis to determine trends in market, product, or client information.

Product Specialist - Provides knowledge in area of work. Assists in process troubleshooting for both internal and external parties. May assist in creating and monitoring pricing of Bank products or services, including evaluating competitor products and making suggestions to enhance the attractiveness of Bank offerings.

Qualifications:

Basic Qualifications:High school or GED

A minimum of 4 years’ experience in commercial lending assistance is required

Preferred Qualifications:Experience in loan documentation

Proficient in Microsoft Excel, PowerPoint, Outlook and other office support systems and programs

Strong communication skills, both written and verbal

First Citizens benefits programs are designed to meet our associates where they are in life. Full time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: (url removed)