Position Summary:

Odyssey Systems is looking for an Executive Director, Strategic Engagement to stand up a new integration function within the organization intended to formally establish and manage Odyssey’s customer and partner engagement practices. The role will advise the company’s operational and growth teams on relationship management best practices and integrate within and across the operational and growth functions to provide added value to our diverse customer base. The role will assist with identifying cross-cutting customer priorities and challenges and aligning Odyssey’s management teams to ensure a consistent and high-quality management approach. Additionally, the role will create best practices for partner company engagement and assist with management of strategic partnerships. Ideally, this role is located at one of our major operating locations: Wakefield, MA; Lincoln, MA; Dayton, OH; Colorado Springs, CO; or Huntsville, AL. The role will require travel to visit with customer partners, collaborate with Odyssey leadership, and attend industry events. This is a rewarding executive-level position focused on a critical company priority.

Responsibilities:

Duties include, but not limited to: 

In collaboration with Odyssey’s leadership team, establish and manage Odyssey’s customer and strategic partner engagement practices.

Advise Odyssey management team on relationship best practices

Provide value added advise to Odyssey leadership on complex customer and partner topics

Facilitate information sharing and dot-connecting within and across operational and growth functions to generate additional value for customers

Build and improve customer intimacy

Collaborate with Operations and Growth leadership to build stronger relationships with current and future customers

Become the connective tissue between operational groups, the Odyssey technical center, and growth functions with regard to customer relationships

Ensure a consistent management approach to establish and maintain long lasting, strong customer relationships

Ensure a consistent management approach to building and maintaining long lasting, strong partner relationships with strategic partner companies.

Advise on, contribute to, and participate in customer meetings, industry events, program management reviews, self-assessments, responses on special topics and other customer and partner engagement items.

Qualifications:

Citizenship: Must be a US citizen

Minimum Required Qualifications

Clearance: Secret

Education: Bachelor's degree in Business Administration or relevant discipline

Years of Experience: At least 15 years of experience in DoD contracting, project/program management or directly related experience

Preferred Qualifications

Education: Master’s degree in business or another relevant field

Technical Skills

Proven successful customer management techniques

Proven ability to work with cross functional teams to implement best practices.

In depth knowledge of the intricacies of DoD contract project management, and new business development.

Proven ability to solve complex problems with customers.

Interpersonal Skills

Exceptional customer service skills

Excellent interpersonal skills

Strong communication skills with the ability to speak to all levels of the organization, as well as external customers

Strong customer relationship building and management skills

Additional Information

Hybrid role location at one of our offices in Wakefield, MA; Lincoln, MA; Dayton, OH; Colorado Springs, CO; or Huntsville, AL 

Ability to travel up to 25%

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Company Overview:

Odyssey Systems Consulting Group, is an innovative small business committed to providing world-class technical, management, and training support services to government and public sector clients. We focus on people, processes, and performance to deliver superior results. Since our inception in 1997, our commitment to mission success and customer satisfaction has been recognized with exponential growth and exceptional past performance ratings. We accept challenging assignments and drive projects from the planning stages, through implementation, and into operations and support.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Please Note::

Final compensation for this position will be determined by various factors such as the Federal Government contract labor categories and contract wage rates, relevant work experience, specific skills and competencies, geographic location, education, and certifications.

This position is filled through continuous recruitment and will remain open until a sufficient pool of applications has been received.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, Tricare supplement, short-term disability, long-term disability, 401(k) match, flexible spending accounts, health savings accounts, employee assistance program, learning and development benefit, paid time off, and holidays.