Overview:

Responsible for providing administrative and leasing support for assigned property.  Establishes inviting atmosphere for prospective residents and guests, and provides superlative customer service to current residents.  Maintains knowledge of Company’s policies and procedures, as well as applicable housing laws and regulations. 

Pay range: $18 - $21/hour depending on experience.

Responsibilities:

Provides first-line customer service for prospective and current residents, as well as property guests.  Maintains welcoming environment in Leasing Office   

Leads tours of property, showing vacant units and marketing property amenities 

Tracks and follows up with all referrals, walk-ins, and phone inquiries  

Develops and maintains reference book detailing property’s unique features, amenities, size, vacancies, rental rates, and current leasing promotions 

Assists with developing and coordinating leasing events and resident promotional activities 

Prepares leasing checklist and package which includes all required forms, deposits, schedules, and information  

Processes lease applications  

Completes and maintains lease files for each rental, and ensures all files contain required documentation outlined in the Resident File Setup  

Collects rental deposits and rent.  Delivers deposits to bank. 

Utilizes maintenance software program to enter in and track work orders 

Inspects apartments for move-in/out condition and turnover status 

Prepares and distributes required reports, monthly newsletters, tenant correspondence, etc. 

Works with management to develop and implement residential programming, including special events and ongoing instructional and recreational activities 

Assists Property Manager with annual recertification of each resident 

Visits comparable properties and assists Property Manager in preparing quarterly competitive market analysis 

Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws  

Orders office supplies and welcome gifts for new residents 

Assists with the development and implementation of resident services programming 

Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays 

Maintains strict adherence to invoice approval policy.  Position does not have authority to purchase any goods or services 

Qualifications:

Required Education and Experience: 

High School Diploma or equivalent 

1 year experience in multi-family property management preferred 

Experience in affordable housing preferred 

Experience with Low Income Housing Tax Credit Program and/or Hope 6 preferred  

Knowledge of HUD programs including but not limited to HOPE 6 and project-based Section 8 

Proficiency in Yardi preferred 

Proficiency in Microsoft Windows, including Microsoft Excel and Outlook  

Excellent customer service skills 

Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties) 

Working Conditions: 

Ability to work periodic flexible hours is required.  Ability to travel by plane and automobile is required.  

Ability to work at property locations within or near transitional neighborhoods 

Ability to climb stairs, take elevators, bend, squat and reach overhead.