Overview:



The Patient Service Representative is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office. Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.

Responsibilities:

The Patient Service Representative is responsible for all front desk operations, which include, but are not limited to:

Scheduling patients

Answering phones

Scanning medical records

Triage patient phone calls for severity/importance

Collection of insurance information and verification or benefits

Charge entry and payment posting.

Qualifications:

Requirements:

Education: High School Diploma or GED

Previous experience in a Medical Office is preferred but not required

Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action

Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public

Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees

Adapt to the changing needs of the organization, its patients and the market

Actively contribute to a positive, congenial working environment

Actively contribute to enhancing patient experience

EEO Statement:

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.