Overview:

As a professional level member of the Quality team with corporate level responsibilities, the Senior Packaging Quality Engineer will be accountable for assuring the continued quality of existing products with primary focus on packaging and blow molding activities. Achieving this responsibility will be done by using Quality Planning Tools to lead the corrective and preventative action initiatives for the continuous improvement efforts on Consumables products.

Responsibilities:

Manages product quality reporting by:

Provides regular quality reviews with Operations and Quality leadership on new and existing issues.

Regularly informs the organization on quality performance against action plans with progress

Initiates and tracks corrective action requests for significant issues

Keeps Quality manager informed of any discrepancy on any product which does not meets standards prior to being allowed for use in production

Provide continued direction for continuous improvement of internal manufacturing operations and quality systems

Reviews and approves all related Product Maintenance activities, such as:

Material Specification releases and revisions, ensuring all appropriate control characteristics have been properly identified and committed to by the manufacturer.

Engineering Change Requests, assessing impact on product quality and ensuring interchangeability and proper disposition of stock.

Interacts with Product Development Packaging Engineers to ensure successful maintenance of products

Partners with Design Quality Engineers to ensure successful launches of new products

Investigates customer complaints through:Root-cause analysis techniques and testing of returned products

Provides corrective action back to the initiator of the complaint.

Monitors product returns information, performing analysis of the data, and communicating requests for corrective action to appropriate parties.

Partners with Design Quality Engineers for review of data

New Supplier selection and approvalWork with cross functional groups to identify potential new suppliers

Perform necessary assessments to determine suitability of suppliers to meet BISSELL requirements

Provide onsite audit using quality tools to define suppliers’ capabilities

Develop list of need improvements to meet BISSELL quality requirements

Partners with Design Quality Engineers to ensure successful launches of new products

Manages quality databases by:Initiating actions for product improvements

Maintaining new and existing products and failures in the program

Review data for identification of trends and process / product improvements for existing products.

Assists in documenting quality procedures by:

Identifying and helps with creation of new procedures as required

Developing improvements to existing procedures that impact product quality.

Communicates changes throughout the quality organization to ensure proper and consistent implementation.

Investigate Nonconformances

Have the ability to fully investigate non conformances using quality tools such as fish bone, 5 whys or other methodologies to find root cause.

Have understanding of establishment of CAPA plans

Provide evidence that corrective actions are implemented and effective

Manages product quarantines resulting from quality issues

Works with suppliers to correct deficiencies identified

Identifies the extent and significance of the issue

Ensures all affected product is quarantined

Determines whether current production or similar products are affected by the issue

Communicates to all affected departments the magnitude of the issue and when shipments can be expected to resume

Coordinates problem solving team to resolve issue, resume production/shipments, and implement corrective action.

Creates work instructions for any rework needed to restore the product to saleable condition and provides them to the manager of the warehouse location.

Assist in facility audits for quality certification programs, as required.

Helps train new associates on quality principles

Has understanding of test methods for analysis of incoming materials and blow molded products

Performs any other related duties as necessary.

Qualifications:

REQUIRED CORE COMPETENCIES

Functional/Technical Expertise

Global Business Acumen

Self-Management

Learning Versatility

Delivers Results

Judgment and Decision Making

Managerial Courage

Continuous Improvement

REQUIRED EXPERIENCE/EDUCATION                                                               

Degree minimum:  Bachelor’s degree

Specific concentration:  Packaging, Engineering, Mathematics, Physics, or other Sciences   

Experience level: Experience of at least 5 years in Quality Engineering

Experience in the Consumer Products Industry

SPECIALIZED TRAINING/EDUCATION PREFERRED                                   

ASQ certifications (i.e.: CQE or CQM) or equivalent

Experience in the Consumer Products Industry

Understanding of Quality Management System requirements, such as ISO 9001 requirements

Six Sigma experience (green or black belt)/knowledge is a plus

Products testing laboratory experience

Proactive rather than reactive problem solution philosophy

Experience with supplier certification programs and plant audits

Good, self-motivated project management and time management skills

SKILLS REQUIRED                                                                                              

Diverse knowledge of manufacturing processes (i.e.: plastic molding, metal stampings, assembly, etc.)

Good verbal &written communications skills

Good computer skills in Microsoft Office (Word, Excel, PowerPoint or equivalent)

Demonstrated team-building skills and leadership

Track record of continuous improvement initiatives

Willing and able to travel to domestic and international locations