Customer Service Representative
Posted on Sep 15, 2024 by Waltham Pest Services
Natick, MA
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
Waltham Pest Services is the original pest control provider in the New England area. We provide ourselves on providing first-class services with a focus on public health and safety. We also innovate to add more and more services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles.
We are currently seeking a Customer Service Representative.
Waltham Offers…
Competitive Compensation!
Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
Paid Time Off (Vacation/Vacation/Sick)
Award-winning Company Paid Training!
Opportunities for growth, development, and advancement through an actual growth
Awards and recognition
Responsibilities:
Our Customer Care / Service Representatives are the link between our customers and our service technicians. You will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with the field.
What You’ll Be Doing:
Provide exceptional support by ensuring both internal and external clients have a great experience
Create daily schedule to ensure the completion of daily tasks, special projects, and assignments
Assist in working with Accounts Receivable and Collections to update efforts
Proactively provide customers with updates and follow-up in a timely manner
Stay informed on accurate services and sales information in an effort to provide the customer with correct data
Maintain and update detailed records utilizing customer service software applications
Respond to generated leads and referrals to drive increase in business
Partner with management to develop framework to establish expectations and be able to not only meet deadlines but exceed
Facilitate in the scheduling of service routes in an effective manner to optimize technicians’ time
Assist in training of new team members as requested/needed
Demonstrate strong attention to detail and accuracy while multitasking
Qualifications:
What We’re Looking For:
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business.
If you are a collaborative person who is looking for a support position that is exciting, fast paced and provides continuous development this may be the right fit for you.
Requirements:
High school degree or equivalent, Associates strongly preferred
Strong organizational skills, attention to detail and ability to multitask
Excellent phone etiquette and highly professional verbal, written and interpersonal communication skills
Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
Knowledge of customer service principles and best practices
Excellent written and verbal communication
Ability to work in a high volume, fast paced environment
Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
Must be 18 years of age
Salary Range: $20.00 - $26.00 per hour
Want to learn more about working at Waltham Pest Services? !
Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Waltham Pest Services is the original pest control provider in the New England area. We provide ourselves on providing first-class services with a focus on public health and safety. We also innovate to add more and more services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles.
We are currently seeking a Customer Service Representative.
Waltham Offers…
Competitive Compensation!
Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
Paid Time Off (Vacation/Vacation/Sick)
Award-winning Company Paid Training!
Opportunities for growth, development, and advancement through an actual growth
Awards and recognition
Responsibilities:
Our Customer Care / Service Representatives are the link between our customers and our service technicians. You will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with the field.
What You’ll Be Doing:
Provide exceptional support by ensuring both internal and external clients have a great experience
Create daily schedule to ensure the completion of daily tasks, special projects, and assignments
Assist in working with Accounts Receivable and Collections to update efforts
Proactively provide customers with updates and follow-up in a timely manner
Stay informed on accurate services and sales information in an effort to provide the customer with correct data
Maintain and update detailed records utilizing customer service software applications
Respond to generated leads and referrals to drive increase in business
Partner with management to develop framework to establish expectations and be able to not only meet deadlines but exceed
Facilitate in the scheduling of service routes in an effective manner to optimize technicians’ time
Assist in training of new team members as requested/needed
Demonstrate strong attention to detail and accuracy while multitasking
Qualifications:
What We’re Looking For:
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business.
If you are a collaborative person who is looking for a support position that is exciting, fast paced and provides continuous development this may be the right fit for you.
Requirements:
High school degree or equivalent, Associates strongly preferred
Strong organizational skills, attention to detail and ability to multitask
Excellent phone etiquette and highly professional verbal, written and interpersonal communication skills
Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
Knowledge of customer service principles and best practices
Excellent written and verbal communication
Ability to work in a high volume, fast paced environment
Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
Must be 18 years of age
Salary Range: $20.00 - $26.00 per hour
Want to learn more about working at Waltham Pest Services? !
Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Reference: 200017909
https://jobs.careeraddict.com/post/95295593
Customer Service Representative
Posted on Sep 15, 2024 by Waltham Pest Services
Natick, MA
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
Waltham Pest Services is the original pest control provider in the New England area. We provide ourselves on providing first-class services with a focus on public health and safety. We also innovate to add more and more services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles.
We are currently seeking a Customer Service Representative.
Waltham Offers…
Competitive Compensation!
Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
Paid Time Off (Vacation/Vacation/Sick)
Award-winning Company Paid Training!
Opportunities for growth, development, and advancement through an actual growth
Awards and recognition
Responsibilities:
Our Customer Care / Service Representatives are the link between our customers and our service technicians. You will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with the field.
What You’ll Be Doing:
Provide exceptional support by ensuring both internal and external clients have a great experience
Create daily schedule to ensure the completion of daily tasks, special projects, and assignments
Assist in working with Accounts Receivable and Collections to update efforts
Proactively provide customers with updates and follow-up in a timely manner
Stay informed on accurate services and sales information in an effort to provide the customer with correct data
Maintain and update detailed records utilizing customer service software applications
Respond to generated leads and referrals to drive increase in business
Partner with management to develop framework to establish expectations and be able to not only meet deadlines but exceed
Facilitate in the scheduling of service routes in an effective manner to optimize technicians’ time
Assist in training of new team members as requested/needed
Demonstrate strong attention to detail and accuracy while multitasking
Qualifications:
What We’re Looking For:
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business.
If you are a collaborative person who is looking for a support position that is exciting, fast paced and provides continuous development this may be the right fit for you.
Requirements:
High school degree or equivalent, Associates strongly preferred
Strong organizational skills, attention to detail and ability to multitask
Excellent phone etiquette and highly professional verbal, written and interpersonal communication skills
Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
Knowledge of customer service principles and best practices
Excellent written and verbal communication
Ability to work in a high volume, fast paced environment
Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
Must be 18 years of age
Salary Range: $20.00 - $26.00 per hour
Want to learn more about working at Waltham Pest Services? !
Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Waltham Pest Services is the original pest control provider in the New England area. We provide ourselves on providing first-class services with a focus on public health and safety. We also innovate to add more and more services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles.
We are currently seeking a Customer Service Representative.
Waltham Offers…
Competitive Compensation!
Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
Paid Time Off (Vacation/Vacation/Sick)
Award-winning Company Paid Training!
Opportunities for growth, development, and advancement through an actual growth
Awards and recognition
Responsibilities:
Our Customer Care / Service Representatives are the link between our customers and our service technicians. You will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with the field.
What You’ll Be Doing:
Provide exceptional support by ensuring both internal and external clients have a great experience
Create daily schedule to ensure the completion of daily tasks, special projects, and assignments
Assist in working with Accounts Receivable and Collections to update efforts
Proactively provide customers with updates and follow-up in a timely manner
Stay informed on accurate services and sales information in an effort to provide the customer with correct data
Maintain and update detailed records utilizing customer service software applications
Respond to generated leads and referrals to drive increase in business
Partner with management to develop framework to establish expectations and be able to not only meet deadlines but exceed
Facilitate in the scheduling of service routes in an effective manner to optimize technicians’ time
Assist in training of new team members as requested/needed
Demonstrate strong attention to detail and accuracy while multitasking
Qualifications:
What We’re Looking For:
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business.
If you are a collaborative person who is looking for a support position that is exciting, fast paced and provides continuous development this may be the right fit for you.
Requirements:
High school degree or equivalent, Associates strongly preferred
Strong organizational skills, attention to detail and ability to multitask
Excellent phone etiquette and highly professional verbal, written and interpersonal communication skills
Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
Knowledge of customer service principles and best practices
Excellent written and verbal communication
Ability to work in a high volume, fast paced environment
Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
Must be 18 years of age
Salary Range: $20.00 - $26.00 per hour
Want to learn more about working at Waltham Pest Services? !
Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Reference: 200017909
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