Overview:

Volunteer Coordinator, Hospice, Mercyhealth at Home

- Monday through Friday Day Shift Hours

- 80 hours / weeks

Responsible for the recruitment of qualified volunteers, and for the development and coordination of related activities for Mercyhealth at Home Hospice Program.

Responsibilities:

Essential Duties and Responsibilities

Participates in the Hospice IDG meeting to develop a volunteer plan of care for patients and families needing volunteer assistance

Recruits, develops, and coordinates the activities of volunteers for all Mercyhealth at Home service related programs

Develops and maintains guidelines for volunteer activities

Maintains personnel and related files on active and inactive volunteers. Provides hospice and volunteer education.

Develops volunteer activities in assisting current patients and families, bereavement program support, and other volunteer needs of Mercyhealth at Home

Assesses patient and/or caregivers needs. Develops Volunteer Plan of Care. Matches needs with volunteer availability. Evaluate and support volunteers with their caregiver's activities.

Participates in the quality improvement program to evaluate outcomes

Educates field staff in recognizing the volunteer needs of families and utilizing their resources

Coordinates closely with program managers and supervisors to assure effective activities

Plans and organizes volunteer recognition and other volunteer events

Maintains communication with businesses, churches, and other organizations regarding volunteer services

This position may also be responsible for coordinating and developing fund raising programs, acting as a liaison for charity events, and any other duties as assigned.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

High School diploma or equivalent

Associate's and/or Bachelor's degree preferred

At least one year experience in a leadership role

Knowledge of Hospice services preferred

Previous experience coordinating volunteers preferred

Certification and Licensure

For those driving Mercyhealth vehicles:

Maintain a valid driver's license.

Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.

For those driving their personal vehicles:

Maintain a valid driver's license and reliable transportation with proof of vehicle insurance when requested.

Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.

Skills and Abilities

N/A

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this Job, the employee is frequently required to reach with hands and arms and talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and/or walk and stoop, kneel, crouch or crawl. The employee must exert up to 25 pounds of force occasionally. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Level of Supervision

N/A

Supervises

N/A

Culture of Excellence Behavior Expectations: