Overview:

Salary $(phone number removed) year

Scope of Position: The Team Lead will oversee the data entry and documentation of Case Manager caseloads. Attend all triage and hearing appointments with Department of Health and Human Services partners. Assist with the day-to-day questions and guidance related to policy and procedures.

Responsibilities:

Essential Functions:

Help to ensure that positive outcomes and program goals are met as required by contract

Supervise activities and conduct performance evaluations for case management staff

Model appropriate coaching and case management strategies

Perform case reviews to ensure that required documentation is maintained, staff are adhering to program policies, and participants are complying with their participation requirements

Review and approve participant requests for supportive services

Assist with participant case management tasks as needed

Document all participant contacts in case notes

Act as liaison and maintain collaborative relationships with local Dept. of Health and Human Services (DHHS) partners

Review Work Participation Rate (WPR) and other performance reports weekly and work with staff to address performance issues

Maintain a thorough knowledge of PATH policies and procedures

Coordinate participant transfers and other case changes with DHHS and other partners

Other opportunities as available

Qualifications:

Education and Experience Requirements:

Experience working with FIP recipients/PATH participants and/or other workforce programs

Excellent leadership and communication skills, both written and verbal

Ability to maintain flexibility as needs of contract require

Customer service experience preferred

Proficient in Microsoft Office applications

Bachelor’s degree in business, education, human services, or related area is preferred