Overview:

Velocity Clinical Research is an owned and integrated research site organization, providing excellence in patient care, high quality data and fully integrated research sites. At Velocity, we align our values and behaviors to give our employees the best chance of delivering on our brand promise: to bring innovative medical treatments to patients. We are committed to making clinical trials succeed by generating high quality data from as many patients as possible, as quickly as possible while providing exemplary patient care at every step.

As an employee of Velocity, you are the most integral part of our mission. For talented candidates who perform at a high level, Velocity will invest to support career advancement and reward performance. Whether you are new to clinical research or are an industry veteran, we invite you to apply to Velocity.

Benefits include medical, dental and vision insurance, paid time off and company holidays, 401(k) retirement plan with company-match, and an annual incentive program.

Summary:

The Clinical Support Associate assists the Clinical Operations Team within a limited scope of defined responsibilities in carrying out one of the assigned roles (collection/processing of laboratory samples, data entry of clinical data or administrative/front office support).

Responsibilities:

Duties/Responsibilities:

Phlebotomy/Laboratory Responsibilities:Assist in the conduct of clinical trials by performing phlebotomy and laboratory tasks in accordance with the study protocol, GCP, ICH Guidelines, and Velocity’s SOPs

Perform venipuncture, capillary puncture and/or other fluid collection within scope of the protocol and local law and regulations

Process, package and ship laboratory specimens as required per protocol and IATA regulations, if applicable

Track, order and maintain inventory of all laboratory and study related supplies throughout course of the clinical trial

Communicate with coworkers, leadership, study subjects, sponsors, CROs, and vendors under the direction of the Clinical Research Team

Maintain confidentiality of patient protected health information

Escalate potential patient safety issues to Clinical Research Team

Clean, organize, and disinfect the patient care, lab and lab equipment areas as needed

Data Entry Responsibilities:Assist in the conduct of clinical trials by performing data entry tasks in accordance with the study protocol, GCP, ICH Guidelines, and Velocity’s SOPs under the direction of the Clinical Research Team

Enter source data into the sponsor's and/or vendor’s data portal

Resolve basic queries that do not require a change in the clinical source chart per Velocity SOPs

Escalate missing and/or inconsistent data identified in the subject’s chart to Clinical Research Team

Demonstrate basic understanding of good documentation practices when transferring data to sponsor/CRO data capture systems

Maintain confidentiality of patient protected health information

Front Office/Admin Core:Maintain confidentiality of patient protected health information

Prepare source document charts, copy and/or file medical records and study related documents as required

Perform front office duties as needed including but not limited to answering phones, scheduling subjects appointments, making reminder calls and updating patient tracking systems

Instruct patients on completing applicable paperwork upon check in

Other duties as assigned

Qualifications:

Education/Experience:

High school graduate and/or technical degree

Required Licenses/Certifications:

Phlebotomy if applicable and required by state law

Required Skills:

Basic knowledge of medical terminology

Basic ability to use the following technology: Computers, Microsoft Office software, fax, copier, and multi-line telephone.

Basic understanding of verbal, written, and organizational skills

Ability to work as a team player

Ability to read, write, and speak English

Ability to multi-task

Ability to follow written guidelines

Ability to be flexible/adapt as daily schedule may change rapidly

Required Physical Abilities:

Sit or stand for long periods of time

Communicate in person and by a telephone

Limited walking required

Limited to lifting up to 30 pounds

NOTE: The above Job Description is intended to communicate the general function of the mentioned position and by no means should be considered an exhaustive or complete outline of the specific tasks and functions that will be required.  Additionally, specific tasks and duties of the position are subject to change as the Company, the department and circumstances change.  All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.