Overview:

Supervises the operational activities of the hotel’s front office while providing customer service to hotel guests.

Responsibilities:

Maintains complete knowledge at all times of:

All hotel features/services, hours of operation.

All room types, numbers, layout, decor, appointments, and location.

All room rates, special packages, and promotions.

Daily house-count and expected arrivals/departures.

Room availability status for any given day.

Scheduled in-house group activities, locations, and times.

All hotel and departmental policies and procedures.

Enforces hotel standards, policies, and procedures with Front Office staff.

Ensures security and confidentiality of guest and hotel information.

Checks storage areas for proper supplies, organization, and cleanliness.  Completes requisitions to replenish shortages or additional items needed.

Monitors and ensures that front entrance, front desk, and public areas are kept clean and organized at all times.

Assists guests with reports of lost/stolen articles, following hotel policy.

Monitors and ensures that all cashiering procedures comply with accounting policies and standards.

Reviews requests for late check-outs and approves according to occupancy.

Prints report on discrepant rooms, research discrepancies and enters status accordingly.

Inspects V.I.P. arrival rooms frequently, ensuring compliance to standards.

Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.

Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.

Performs other duties as assigned.

Qualifications:

High School Diploma or GED Certificate.

Bachelor’s Degree in Hospitality or equivalent work experience is preferred.

Three years prior experience in hotel front desk operations.

Two years prior experience in a lead or supervisory position is preferred.

Basic computer proficiency utilizing Microsoft applications, email, and internet.

Basic proficiency with a variety of Property Management Systems.

Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.

Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.

Native American hiring preference applies.

Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.

Attention to Detail: Taking responsibility for a thorough and detailed method of working.

Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.

Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.

Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.

Location:

400 Alisal Road

Minimum Pay Rate:

$20.08 per hour

Maximum Pay Rate:

$23.62 per hour