Senior IT Support Engineer
Posted on Sep 15, 2024 by UW Credit Union
Madison, WI
IT
Immediate Start
Annual Salary
Full-Time
Overview:
UW Credit Union’s IT Applications Development team is hiring a dynamic Senior IT Support Engineer who loves tackling unique challenges with a growth mindset to support daily IT operations.
IT Application Development is a team of passionate professionals who deliver a diverse portfolio of technical solutions, including high-performance web applications, integrations and core financial systems that enable the credit union to deliver high quality financial products and services.
As the Senior IT Support Engineer, you'll provide second-level support for our external software users and first-level support for our business partners. Your responsibilities will include monitoring support tickets, diagnosing and troubleshooting issues with internal partners, and collaborating with database administrators, software engineers, and DevOps to resolve problems quickly. You'll work in an Agile environment, contributing to our iterative development process.
This is a great position for someone who thrives in a fast-paced, collaborative, and team-orientated environment and is confident in their ability to critically evaluate information and make connections between business and technology. Apply if you enjoy operating in the grey, trouble shooting, and want to be part of a team that values innovation and continuous improvement.
Why Work for UW Credit Union?
Join one of Wisconsin’s premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:
21.5+ days of annual paid time off
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
11 paid holidays (includes your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward
Competitive Medical, Dental and Vision plans, including domestic partner eligibility
Discounted Bublr membership
Free bus pass
Employee Assistance Program
Hybrid work environment
Salary: $90,000 - $105,000; Mid-point is $103,400
And more!
Responsibilities:
What You’ll Do
Evaluate and prioritize incoming support tickets, determining urgency and next steps.
Conduct advanced research and problem-solving for internal customer and member issues.
Diagnose and analyze complex issues using logs and monitoring tools.
Escalate and coordinate fixes with Software Engineers and DevOps teams.
Identify and fix code bugs, making necessary software enhancements.
Respond efficiently to unplanned events like system failures.
Prepare and update technical documentation in a dynamic environment.
Assist IT leadership with reporting and data needs using SQL queries.
Mentor support engineers, providing technical guidance and managing escalations.
Design, configure, and manage integration technologies and core financial systems.
Qualifications:
What You’ll Need to Succeed
Certification(s), Associates, or Bachelor’s degree in computer science or technology related field; relevant work experience may be considered in lieu of educational requirements
2+ years of experience in Support Engineering
Hand-on experience with Unisys or mainframe systems
Demonstrated experience with software development tools and technologies
Progressive Project Management exposure
Familiarity with one or more object-orientated programing, scripting, and query languages
Experience with integrations such as managed file transfers
Fluency in version control systems
Strong oral and written communication skills
Ability to be on-call as needed
UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.
UW Credit Union’s IT Applications Development team is hiring a dynamic Senior IT Support Engineer who loves tackling unique challenges with a growth mindset to support daily IT operations.
IT Application Development is a team of passionate professionals who deliver a diverse portfolio of technical solutions, including high-performance web applications, integrations and core financial systems that enable the credit union to deliver high quality financial products and services.
As the Senior IT Support Engineer, you'll provide second-level support for our external software users and first-level support for our business partners. Your responsibilities will include monitoring support tickets, diagnosing and troubleshooting issues with internal partners, and collaborating with database administrators, software engineers, and DevOps to resolve problems quickly. You'll work in an Agile environment, contributing to our iterative development process.
This is a great position for someone who thrives in a fast-paced, collaborative, and team-orientated environment and is confident in their ability to critically evaluate information and make connections between business and technology. Apply if you enjoy operating in the grey, trouble shooting, and want to be part of a team that values innovation and continuous improvement.
Why Work for UW Credit Union?
Join one of Wisconsin’s premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:
21.5+ days of annual paid time off
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
11 paid holidays (includes your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward
Competitive Medical, Dental and Vision plans, including domestic partner eligibility
Discounted Bublr membership
Free bus pass
Employee Assistance Program
Hybrid work environment
Salary: $90,000 - $105,000; Mid-point is $103,400
And more!
Responsibilities:
What You’ll Do
Evaluate and prioritize incoming support tickets, determining urgency and next steps.
Conduct advanced research and problem-solving for internal customer and member issues.
Diagnose and analyze complex issues using logs and monitoring tools.
Escalate and coordinate fixes with Software Engineers and DevOps teams.
Identify and fix code bugs, making necessary software enhancements.
Respond efficiently to unplanned events like system failures.
Prepare and update technical documentation in a dynamic environment.
Assist IT leadership with reporting and data needs using SQL queries.
Mentor support engineers, providing technical guidance and managing escalations.
Design, configure, and manage integration technologies and core financial systems.
Qualifications:
What You’ll Need to Succeed
Certification(s), Associates, or Bachelor’s degree in computer science or technology related field; relevant work experience may be considered in lieu of educational requirements
2+ years of experience in Support Engineering
Hand-on experience with Unisys or mainframe systems
Demonstrated experience with software development tools and technologies
Progressive Project Management exposure
Familiarity with one or more object-orientated programing, scripting, and query languages
Experience with integrations such as managed file transfers
Fluency in version control systems
Strong oral and written communication skills
Ability to be on-call as needed
UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.
Reference: 200041896
https://jobs.careeraddict.com/post/95271611
Senior IT Support Engineer
Posted on Sep 15, 2024 by UW Credit Union
Madison, WI
IT
Immediate Start
Annual Salary
Full-Time
Overview:
UW Credit Union’s IT Applications Development team is hiring a dynamic Senior IT Support Engineer who loves tackling unique challenges with a growth mindset to support daily IT operations.
IT Application Development is a team of passionate professionals who deliver a diverse portfolio of technical solutions, including high-performance web applications, integrations and core financial systems that enable the credit union to deliver high quality financial products and services.
As the Senior IT Support Engineer, you'll provide second-level support for our external software users and first-level support for our business partners. Your responsibilities will include monitoring support tickets, diagnosing and troubleshooting issues with internal partners, and collaborating with database administrators, software engineers, and DevOps to resolve problems quickly. You'll work in an Agile environment, contributing to our iterative development process.
This is a great position for someone who thrives in a fast-paced, collaborative, and team-orientated environment and is confident in their ability to critically evaluate information and make connections between business and technology. Apply if you enjoy operating in the grey, trouble shooting, and want to be part of a team that values innovation and continuous improvement.
Why Work for UW Credit Union?
Join one of Wisconsin’s premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:
21.5+ days of annual paid time off
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
11 paid holidays (includes your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward
Competitive Medical, Dental and Vision plans, including domestic partner eligibility
Discounted Bublr membership
Free bus pass
Employee Assistance Program
Hybrid work environment
Salary: $90,000 - $105,000; Mid-point is $103,400
And more!
Responsibilities:
What You’ll Do
Evaluate and prioritize incoming support tickets, determining urgency and next steps.
Conduct advanced research and problem-solving for internal customer and member issues.
Diagnose and analyze complex issues using logs and monitoring tools.
Escalate and coordinate fixes with Software Engineers and DevOps teams.
Identify and fix code bugs, making necessary software enhancements.
Respond efficiently to unplanned events like system failures.
Prepare and update technical documentation in a dynamic environment.
Assist IT leadership with reporting and data needs using SQL queries.
Mentor support engineers, providing technical guidance and managing escalations.
Design, configure, and manage integration technologies and core financial systems.
Qualifications:
What You’ll Need to Succeed
Certification(s), Associates, or Bachelor’s degree in computer science or technology related field; relevant work experience may be considered in lieu of educational requirements
2+ years of experience in Support Engineering
Hand-on experience with Unisys or mainframe systems
Demonstrated experience with software development tools and technologies
Progressive Project Management exposure
Familiarity with one or more object-orientated programing, scripting, and query languages
Experience with integrations such as managed file transfers
Fluency in version control systems
Strong oral and written communication skills
Ability to be on-call as needed
UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.
UW Credit Union’s IT Applications Development team is hiring a dynamic Senior IT Support Engineer who loves tackling unique challenges with a growth mindset to support daily IT operations.
IT Application Development is a team of passionate professionals who deliver a diverse portfolio of technical solutions, including high-performance web applications, integrations and core financial systems that enable the credit union to deliver high quality financial products and services.
As the Senior IT Support Engineer, you'll provide second-level support for our external software users and first-level support for our business partners. Your responsibilities will include monitoring support tickets, diagnosing and troubleshooting issues with internal partners, and collaborating with database administrators, software engineers, and DevOps to resolve problems quickly. You'll work in an Agile environment, contributing to our iterative development process.
This is a great position for someone who thrives in a fast-paced, collaborative, and team-orientated environment and is confident in their ability to critically evaluate information and make connections between business and technology. Apply if you enjoy operating in the grey, trouble shooting, and want to be part of a team that values innovation and continuous improvement.
Why Work for UW Credit Union?
Join one of Wisconsin’s premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:
21.5+ days of annual paid time off
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
11 paid holidays (includes your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward
Competitive Medical, Dental and Vision plans, including domestic partner eligibility
Discounted Bublr membership
Free bus pass
Employee Assistance Program
Hybrid work environment
Salary: $90,000 - $105,000; Mid-point is $103,400
And more!
Responsibilities:
What You’ll Do
Evaluate and prioritize incoming support tickets, determining urgency and next steps.
Conduct advanced research and problem-solving for internal customer and member issues.
Diagnose and analyze complex issues using logs and monitoring tools.
Escalate and coordinate fixes with Software Engineers and DevOps teams.
Identify and fix code bugs, making necessary software enhancements.
Respond efficiently to unplanned events like system failures.
Prepare and update technical documentation in a dynamic environment.
Assist IT leadership with reporting and data needs using SQL queries.
Mentor support engineers, providing technical guidance and managing escalations.
Design, configure, and manage integration technologies and core financial systems.
Qualifications:
What You’ll Need to Succeed
Certification(s), Associates, or Bachelor’s degree in computer science or technology related field; relevant work experience may be considered in lieu of educational requirements
2+ years of experience in Support Engineering
Hand-on experience with Unisys or mainframe systems
Demonstrated experience with software development tools and technologies
Progressive Project Management exposure
Familiarity with one or more object-orientated programing, scripting, and query languages
Experience with integrations such as managed file transfers
Fluency in version control systems
Strong oral and written communication skills
Ability to be on-call as needed
UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.
Reference: 200041896
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