Overview:

Located at the newly established center for Facial Plastic Surgery, this position is responsible for providing excellent customer service while answering a high volume of telephone calls, redirecting calls to appropriate physicians or staff, scheduling patient appointments, reviewing and building patient demographic information in IDX, and scanning records into Allscripts. Under direction the role will also perform other Administrative tasks as needed.

Responsibilities:

Answer telephones

Triage & direct phone calls to appropriate individual or area

Enter patient information into IDX system

Schedule appointments

Assure appropriate referrals are in place for each Date of Service

Verify insurance information

Follow-up with referring physician &/or patient if referral is required

Forward messages to physicians and staff in Allscripts

Schedule surgeries for assigned doctor in a timely manner including obtaining all required authorizations

Perform other duties as assigned, according to the individual departmental needs

Qualifications:

High school diploma. One (1) year office/clerical experience preferred. Experience performing related functions in a medical practice is preferred. Previous front desk customer service experience will be considered.  Professional, customer service-oriented individual is required.

Location : Location:

US-VA-Norfolk