Overview:

The Host is the initial contact with the guests. Therefore, it is essential to start guests off

with a positive experience at the front door. A Host is anyone who greets, seats and pages

guests. In addition, you will be assuming the role of tour guide, communicator, entertainer,

memorabilia curator and musician (at heart).

Responsibilities:

 Opening doors, where applicable.

 Welcoming and thanking guests.

 Answering questions - accurately and politely.

 Maintaining a clean and organized waiting area.

 Answering the phone.

 Directing guests to areas & restrooms.

 Providing security for co-workers, guests and celebrities.

 Assisting servers, bussers and managers.

 Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping &

vacuuming the floor, wiping menus, restroom maintenance, etc.

 Assuring the complete satisfaction of each and every guest.

 Creating memorable experiences.

 Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of

the tasks that may be assigned.

Qualifications:

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

 High School diploma or GED equivalent.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

 High School diploma or GED equivalent.

SKILLS

 Remaining calm in a hectic, fast-paced atmosphere.

 Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.

 Displaying a positive and outwardly friendly attitude toward guests and co-workers.

PHYSICAL DEMANDS

 Ability to move throughout the corporate office and cafes during visits (standing,

walking, kneeling, bending) for extended periods of time.

 Ability to sit for extended periods of time.

 Ability to make repeating movements of the arms, hands, and wrists.

 Ability to express or exchange ideas verbally and perceive sound by ear.

 Manual dexterity, hand-eye coordination, and ability to work with hand above

shoulders.

 Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance,

carry) up to 10 pounds.

 Ability to turn or twist body parts in a circular motion.

 Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

 Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

 Must be at least 19 years old.

 Maintaining a well-groomed appearance (“having a plan”).

 Following all uniform guidelines.

 Practicing all general safety & sanitation standards.

 Recycling products, where possible.

 Maintaining HRC’s 5 core Values and Mission Statement.

 This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please

see the Retail job description.