Overview:

Job Summary

If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!

Qualifications:

Main Requirements:

Bachelor’s degree or equivalent diploma in any discipline

Candidate must be able to work on rotational shift (3 shift / 5 working days)

Minimum 2 years’ experience as QA in call center

Must be proficiency in English & Mandarin in terms of written, reading and speaking

Able to start work immediately is preferred.

Responsibilities:

Key Responsibilities:

Conduct root cause and other data analysis

Conduct QA evaluations per client requirements and provides QA progress reports to team lead

Act as escalation point of contact for process questions, issues and resolution

Act as Subject Matter Expert (SME) for QA evaluations

Participate as project team member in problem prevention and continuous improvement projects