Overview:

Patient Access Associate

Full Time positions available! 

All Shifts Available

Locations:  Rock Island, IL, Moline, IL,  Bettendorf, IA

$17.00/hr Base pay (more with experience)

Shift Differential:   12% for any hours worked between 6pm-6am + $1/hr for all hours worked on Saturday & Sundays

Why UnityPoint Health? 

Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members. 

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 

Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Visit (url removed) to hear more from our team members about why UnityPoint Health is a great place to work. 

Responsibilities:

Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate.

Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately.

Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies.

Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed in order to proceed with verification process.

Interpret physicians’ hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient.

Obtains information and completes MSPQ and other payer-specific documents.

Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.

Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer).

Qualifications:

Education:



Requires minimally a high school diploma or GED.

Some college

Experience:



Prior customer service experience.

·        Two years of experience in a hospital patient access/patient accounts department, medical office/clinic or insurance company.

·        Experience interacting with patients and a working knowledge of third party payers.

·        Experience conducting financial conversations requesting payment for services.  

·        Prior experience with verification and payer benefit and eligibility systems.

·        Knowledge of medical terminology.

License(s)/Certification(s):



Hands only CPR

Valid driver’s license when driving any vehicle for work-related reasons

Knowledge/Skills/Abilities:



Technical aptitude – ability to learn new systems quickly

Data entry

Communication – both written and verbal

Customer/Patient focused

Interpersonal skills

Managing priorities

Multicultural sensitivity

Planning/organizing skills

Problem solving

Professionalism

Teamwork

Flexibility of schedule.

Other:



Use of usual and customary equipment used to perform essential functions of the position.

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