Overview:

As a Contract Operations Supervisor, you will be responsible for analyzing, researching, and processing incoming chargebacks through the applicable billing software. In addition, you will be responsible for verifying and reconciling financial information, cash-application tasks, duties related to accounts receivable and month end closing.  As a branch of the Customer Operations team, you may also assist with order entry processing through both telephony and electronic ordering. This will include following communication scripts, handling various topics and acting as a liaison between our company and its customers.

Responsibilities:

Managing Contract Operations Team Members, job responsibility

Managing Chargeback errors both efficiently and promptly for all customers.

Accurately manages invoicing and finance management for the customer.

Validates contract pricing, units of measure, credit limits and licensure within applicable systems and updates as appropriately.

Maintain records of routine accounting transactions, ensuring internal processes are properly documented, compliant and controlled.

Maintains current contact documentation within CRM related to customer accounts.

Answers and resolves customer inquiries within committed time frames.

Establishes and maintains strong customer relationships with sound knowledge of order processing and conflict resolution.

Works in a team-structured environment to provide support to other members of the Contract Operations team and Customer Operations team.

Promotes compliance and embraces continuous quality improvement.

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications:

MINIMUM JOB REQUIREMENTS:

ERP/billing software, D365/Relasoft experience is a preferred.

Communicate with internal and external customers to secure remittance advice timely to apply payments accurately.

High School diploma or equivalent

Two years of previous billing and invoicing experience

Two years of experience providing customer service to internal and external parties

Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook

KNOWLEDGE, SKILLS & ABILITIES:

People Management Preferred

Previous billing and invoicing experience.

Previous Finance experience

Demonstrates strong data and information analysis.

Strong experience providing customer service to internal and external parties.

Knowledge of CRM and cloud-based software.

Strong time management, organizational skills, initiative, professional demeanor, and positive attitude.

Ability to communicate effectively both orally and in writing.

Ability to promote a positive team environment.

PHYSICAL DEMANDS:

Location of job activities 100% inside

Extensive manual dexterity (keyboarding, mouse, phone)

Use of phone for communication

Sit for prolonged periods of time.

Occasionally stoop, kneel, and crouch

Occasionally lift, carry, and move up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.