Overview:

Boyne Resorts is looking for friendly and enthusiastic people to join our Reservations team as a Customer Care Agent. The Customer Care Agent provides high-quality customer service while booking reservations and tee times for our three Michigan resorts:  Boyne Mountain, Highlands at Harbor Springs and The Inn at Bay Harbor. This position can be a step into a Reservations Sales Agent career for the right qualified person.  Starting wage: $18/hr. plus bonuses.

Responsibilities:

As a Reservations Customer Care Agent, your typical job functions include:

Reserving tee times for 10 Boyne Michigan golf courses

Inputting reservations for convention bookings

Assisting customers with questions and changes regarding their existing reservation

Maintaining potential and current guest profile information

Maintaining high quality of service to each and every person using proper verbiage and utilizing appropriate phone etiquette

Posting guest deposits

Using computerized reservation systems to make changes with hotel reservations and issue confirmations

Providing concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events and general directions

Completing other back-office duties such as working reports, assigning rooms, etc.

Qualifications:

This position may be for you if:

You have good keyboard skills, and basic knowledge of database, spreadsheet and word processing software. Prior knowledge of SpringerMiller, Marriott and/or SalesForce software is helpful, but not required.

You achieved a high school diploma or equivalent

You enjoy providing high-quality service in an accurate and thorough manner for our internal and external customers

You thrive in a faster-than-average work environment while maintaining a high attention to detail

You are able to work collaboratively as part of a team, and consistently communicate in a friendly and professional manner