Overview:

Enterprise Mobility has an exciting part time opportunity for a Customer Service Representative!

This position's hourly pay is $18.61/hour and is located at the Waikiki Enterprise location 96815 - parking is included!

Shift to fill is 6am-1pm, 30-39 hours/week, must work weekends (Saturday/Sunday).

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular full time which include the following benefits: 

Time Away from Work (paid time off) 

Employee discount 

Retirement savings plan including 401k with match and profit sharing 

Health Insurance 

Life Insurance 

Dental Insurance 

Vision Insurance 

Training and development 

As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority.  

Responsibilities:

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors 

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned 

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone 

Meet and greet customers in a friendly and timely manner 

Provide directions and general assistance 

Assist to assess condition of rental upon return 

Process returns, check-ins and exit kiosk transactions 

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed 

Understand and communicate rental terms and conditions, vehicle features and other services  

May sell optional protection products, upgrades, fuel options and other additional equipment 

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance  

Clean vehicle interior and exterior by hand or by operating washing equipment when needed 

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 

Perform miscellaneous and backup duties job-related duties as assigned 

Equal Opportunity Employer/Disability/Veterans 

Qualifications:

Must be at least 18 years old 

High school diploma or G.E.D. equivalent preferred 

Must have a valid driver’s license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years 

No drug or alcohol related conviction on driving record in the past 5 years 

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future 

Apart from religious observation, must be able to work a part time, 6am-1pm, 30-39 hours/week, must work weekends (Saturday/Sunday)