Overview:

Are you looking to make an impact on the physical, emotional and cultural needs of patients and their families? Join our team as a Receptionist in the Surgery Waiting Lounge at the University of Minnesota Medical Center, West Bank!

At University of Minnesota Medical Center - West Bank we are committed to delivering exceptional healthcare in a setting where we specialize in innovation. We continually aim to improve our patients' lives by delivering superior outcomes using groundbreaking technology and treatments while balancing patients' needs.

Our partnership with the University of Minnesota Medical School and University of Minnesota Physicians provides the platform to specialize in breakthrough treatments, surgical techniques, lifesaving therapies and to train tomorrow's physicians. Clinical trials advance our clinical services, bringing the very newest ideas in patient care!

We are conveniently located on the West Bank of the Mississippi River near downtown Minneapolis.

We offer a generous benefits package including medical, dental, vision, paid time off, 403(b) plan, tuition reimbursement and more! Check out more of our benefits information here: 

This position will be working 48 hours every two weeks on the rotating day/evening shift, weekends as needed.

Responsibilities/Job Description:

Within the Department of Perioperative Services, the Surgery Lounge Receptionist creates a welcoming, friendly, and informative atmosphere in the Adult and Pediatric Surgery Waiting Lounges. This position is responsible for directing and supporting patients and families throughout the perioperative period and assisting with the delivery of clear and timely patient, family and perioperative staff communications. Receptionists ensure families and friends of patients have a resource for assistance with a variety of needs and assist the surgical team in communicating information and updates during surgical procedures.

Provides a welcoming and supportive environment to families in the Surgery Lounge

Greets patients and visitors when they enter the surgery area and direct the admitting process

Updates family and friends on patient’s status in the surgery process

Coordinates communication between the physician, the clinical staff and the patient’s family through the surgery process

Keeps the surgery lounge supplies updated and available

Makes rounds throughout the day seeking to proactively assist visitors by answering questions and providing information, education and resources as needed during the family's time in Periop

Demonstrates respect for others and conducts self in calm, purposeful and professional manner

Demonstrates and has knowledge of principles of growth and development skills necessary to successfully accomplish job requirements, including age specific competencies where appropriate.

Respects the confidentiality of all information by sharing information only with those who need to know.

Understand and follows safety procedures specifically related to job duties. Demonstrate functional knowledge of emergency plans and utilize proper infection control techniques.

Communicates verbal and written information in a clear, concise, accurate, and timely manner appropriate to patient/family needs.

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

Continuously works to improve skills and interpersonal relationships and contributes to a safe work environment.

Continuously creates an exceptional experience with patients, families, providers and peers.

Completes all initial and annual required learning relevant to the role.

Is punctual and complies with department standards regarding attendance and punctuality.

Uses time effectively and actively participates in unit productivity and quality improvement initiatives of department.

Complies with all relevant laws, regulations, and policies. Complies with all Fairview and departmental standards, policies and procedures.

Acts in accordance with the Fairview Commitments and the Safety Always behaviors.

Qualifications:

Preferred Experience: One to three years working in a customer service role or industry