Overview:

This Health Unit Coordinator position at M Health Fairview's Emergency Department at Fairview Ridges Hospital in Burnsville, MN, is a great opportunity, especially for someone organized and skilled in administration. Here are some key details:

Position Overview:

Role: Health Unit Coordinator

Location: Fairview Ridges Hospital, Burnsville, MN

Department: Emergency Department

FTE: 0.7 (56 hours per pay period)

Shift: eve/night shift 

Weekend Requirement: Every other weekend

Benefits:

Medical Insurance: Options as low as $0

Dental Insurance: Options as low as $0

Paid Time Off: 24 days per year starting

403B Retirement Plan: Up to 6% employer match

Starting Wage: $20/hr (increases based on experience)

Shift Differential: $2/hr for evenings and an additional $2/hr for weekends

Hiring Process:

You might be sent a link to a video interview, which allows you to showcase your skills and reasons for wanting to work at Fairview. This video can be shared directly with hiring leaders.

For more details on benefits, you can visit (url removed)/benefits

If this aligns with your skills and interests, it might be a great opportunity to consider.

Responsibilities/Job Description:

Job Summary:

The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role creates the “first impression” guests (patients or visitors) experience during their stay from the welcome and greeting; through the check in and checkout process. During the guest’s stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including: managing patient charts, coordination of data flow and sharing of general hospital information/directions.

Job Expectations:

Ensures outstanding patient & guest experience is achieved

Greets patients, visitors, physicians and other hospital personnel in a professional and positive manner using ADIET skills.

Answers patient intercoms/call light promptly and relays requests in a timely manner.

Answers phones promptly and courteously. Listens to and anticipates the customer’s needs.

Protects confidentiality of protected health information while working in a highly visible environment.

Orders patient meals per patient procedure daily.

Coordinates activities of unit to support patient care staff.

Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions.

Orders and maintains adequate stock of office supplies.

Performs telephone message taking and directs communication in a timely fashion.

Effectively uses communication systems for both routine and emergency transactions.

Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner.

Interacts with other health care team members, patients and public in a timely and courteous manner.

Maintains order and cleanliness within the nursing station desk and supply areas.

Works collaboratively with charge nurse to coordinate scheduling of tests, patient events, lab work and other department procedures.

Works collaboratively with all nursing staff team members.

Uses time efficiently and actively participates in efficiency of department.

Manages medical record and data flow within the unit to support safe patient care processes.

Maintains medical records for all patients.

Prepares medical records with applicable forms.

Requests/acquires medical report information as necessary.

Processes patient charts including admissions, transfers and discharges.

Maintains confidentiality of all information by sharing information only with those who need to know.

Uses computer systems to accurately and safely track patient information.

Fulfills physician orders.

Orders necessary equipment and services, within scope

Checks orders for accuracy.

Communicates order changes needed to health care provider

Qualifications:

Requirements:

Experience: Minimum 1 year of administrative or customer service experience.

Skills: Strong computer skills.

Preferred Qualifications:

Experience:2+ years of administrative or customer service experience.

Previous experience in health, pharmacy, or hospitality settings.

Completion of a Health Unit Coordinator (HUC) training program.

Previous HUC experience.

Desired Characteristics:

Prioritization Skills: Ability to creatively prioritize tasks and set priorities effectively.

Customer/Patient Service: Consistent focus on providing excellent customer and patient service in every interaction.

Communication Skills: Excellent public relations and interpersonal communication skills.

Teamwork: Ability to work effectively as a team member to deliver outstanding care.

Computer Skills: Proficiency in using appropriate computer applications.

Independence and Critical Thinking: Ability to work independently and demonstrate critical thinking skills.

Adaptability: Ability to accept change and encourage others to engage in ongoing process improvement.

Core Values: Understanding and demonstration of Dignity, Integrity, Service, Compassion, and Innovation.

This role is ideal for someone who is organized, has a solid background in administrative or customer service roles, and can effectively prioritize and manage tasks while providing excellent service to patients and colleagues. If you possess these skills and values, this could be a great fit for you!