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Trade Desk Support Analyst

Posted on Sep 20, 2019 by Request Technology - Craig Johnson

Kansas, KS
Immediate Start
$40k - $60k Annual

Prestigious Financial Institution is currently seeking a Trade Desk Support Analyst. Candidate will provide first level support answering Futures platform questions and resolving customer issues related to APIs, trading and features/functions.


  • Provide timely and professional outbound communications (internal and external) servicing the Trade Desk email queues and providing customer phone support
  • API Certification testing
  • Logical port creation and modification of default settings
  • Provisioning internal/external user web tool access
  • Testing/understanding changes to systems and functionality prior to deployment
  • Support sales team with data/order type behavior requests
  • Service manual Cancel Order from TPHs
  • Futures Settlement Price Verification
  • Service and Support Block Trade and ECRPs
  • Trade reviews
  • Voluntary price adjustment management
  • Clearing/trade bust/adjust support
  • Data mining and research
  • Perform daily system startup/shutdown checks
  • Monitor exchange systems and keep dashboards green
  • Futures Audit Logs queue (automated procedural tracking system)
  • Auction/Rotation monitoring
  • Futures Product Management (ie creation, maintenance, replacement, validation, and de-listings of new products as well as complex instruments)
  • Ad hoc project assignments


  • Equivalent of Bachelor's degree or higher
  • Ability participate in weekend testing as required
  • Two to five years' experience in a securities related or technical support position
  • Proficiency in Windows and Linux desired
  • Strong troubleshooting, problem-solving and customer service skills
  • Vigorous desire to learn Bats technology and to be an Futures SME
  • Ability to work well in a dynamic team oriented environment
  • Excellent written and verbal communication skills

Reference: 759301576

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