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ServiceNow database Administrator

Posted on Sep 20, 2019 by ESG Consulting

Atlanta, GA 30301
Immediate Start
Annual Salary

Our client is looking for a ServiceNow Database Administrator to perform fundamental administration and configuration tasks in the ServiceNow instance including but not limited to, standard configuration, user administration, security workflow, date management, and integrations. This role will manage the ServiceNow release cycle and is dedicated to working directly with the ServiceNow application

  • Personalize and create forms and fields
  • Create new applications, modules, and tables
  • Activate plug-ins
  • Build and design reports, gauges and homepages
  • Configure Service Level Agreements (SLAs) and SLA workflows
  • Support design and development of requirements for the CMDB with automated processes for gathering and populating CMDB data
  • Ensure proper configuration and design workflows for asset and configuration management requirements
  • Collect and input CMDB data based on business requirements
  • Maintain business services and configuration item relationships in ServiceNow
  • Create and track Service Catalog requests, and items with variables
  • Create, monitor, modify, and publish Service Catalog workflows with approvals
  • Follow the notification process back to the Business Rule
  • Import data into the instance
  • Create and use updates to facilitate moving customization's within instances
  • Enable search capabilities and customization of the Knowledge Base
  • Create Access Control Rules
  • Create global controls for attachments and cookies
  • Customize Scripting
  • Build third party software integrations
  • Answering how to technical and application configuration questions
  • Translation of business requirements into technical requirements
  • Facilitating roll out of new applications and modules
  • Assist with ServiceNow system upgrades
  • Assist with troubleshooting patch/release management issues


Health, Dental, Vision, 401K


ESG Consulting is an award-winning national provider of diversified information technology consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide.

Founded in 1986, ESG offers more than 32 years of experience in the IT staffing, Engineering and consulting industry. While local to Atlanta we are headquartered in Santa Clara.

ESG is an equal opportunity company. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. We make ESG a place where people are treated not as employees but as "partners".

Reference: 759289941

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