About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Location Description:

For its first ever property in the Pacific Northwest, InterContinental® Hotels & Resorts debuts a luxurious property with more than 200 guest rooms, Grand and Junior Ballrooms, lobby bar, a gym, and a dedicated concierge team.

Overview:

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening Summer 2024, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100,000sf luxury retail space.

As a Guest Services Agent, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will manage guest check-ins and check-outs, address inquiries, and resolve any issues, embodying the high standards of the InterContinental brand.

Every day is different, but you’ll mostly:

Guest Interaction: Provide a warm, sincere welcome to all guests. Use a positive and clear speaking voice to assist with inquiries and provide accurate information about hotel amenities and local attractions.

Check-In/Check-Out: Efficiently complete the registration process by inputting and retrieving information from the hotel’s computer system. Promote the hotel’s marketing programs, make appropriate room selections based on guest needs, and issue room keys and welcome folders.

Payment Processing: Verify and imprint credit cards, handle cash transactions, and balance the house bank. Record vouchers, travelers checks, and other forms of payment, and convert foreign currency at current rates.

Telephone and Messaging: Promptly answer telephones, input messages, and retrieve and communicate messages to guests. Handle guest mail, packages, and facsimiles.

Guest Account Management: Close guest accounts upon checkout, ensuring guest satisfaction. Address any issues or complaints, and negotiate compromises when necessary.

Problem Resolution: Remain calm and alert, especially during emergencies or high hotel activity. Resolve complications such as location changes or credit issues, and take ownership of guest challenges to ensure satisfaction.

Other Responsibilities:

Maintain regular attendance in compliance with Pyramid Hotel Group standards.

Adhere to all hotel policies and regulations to ensure the safe and efficient operation of the hotel.

Perform supportive functions as required, such as assisting with bell-staff duties, providing safety deposit boxes, photocopying, filing registration cards, and assisting PBX operators or reservation agents.

Other duties as assigned.

Compensation: $24/00.hour

Qualifications:

What we need from you:

Skills: Basic mathematical skills, proficiency in using a calculator, and the ability to perform moderately complex arithmetic functions accurately. Effective communication skills in English, both verbal and written. Strong interpersonal skills to handle customer interactions with patience and diplomacy.

Physical Requirements: Ability to stand and move continuously throughout the front office. Visual and hearing ability to detect signs of emergency situations.

Experience: Prior hotel and/or hospitatlity experience is required. Prior experience with Opera is a plus but not required.

Education: High school diploma preferred.

Why work for Pyramid?

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. To care for you and your family, we also offer a comprehensive benefits program.

Your financial well-being:

Competitive Salary

Competitive Matching 401K

Basic Life and Accidental Dismemberment Insurance

Basic Long-Term Disability Insurance

Life Insurance buy-ups

Your/your family’s health care:

Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date

Express Scripts Online Pharmacy

Health Savings Account

Healthcare Flexible Saving Account

Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity

Supplemental Short-Term Disability Insurance

Employee Assistance Program

Pet Insurance through Figo

Your time off:

Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)

Paid Time Off

Paid Holidays

Your day-to-day:

Commuter benefits

Delicious free shift meal at our employee cafeteria

Stellar back-of-house facilities

Dry cleaning for uniforms and work attire

Support, training, and mentorship from management

Employee Recognition Programs

Career growth opportunities

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

Compensation Range:

The compensation for this position is $24.00/Hr. - $24.00/Hr. based on qualifications and experience.