Customer Service Supervisor
Posted on Sep 14, 2024 by dnata
Brisbane, CA
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Customer Service Supervisor to join our Brisbane, California team supporting the
San Francisco International Airport.
Key Responsibilities as a Customer Service Supervisor at dnata Catering, you will play a vital role in ensuring exceptional service delivery to our airline partners. You will act as a liaison between the airline and Key Account Managers, oversee daily operations, and ensure compliance with customer specifications and safety guidelines. This position requires strong leadership skills and a commitment to maintaining high standards of quality and efficiency.
dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
Accepting applications until: 10.13.2024
You Will:
Account Management:
Assist in maintaining excellent relationships with assigned accounts, acting as a liaison between the airline and Key Account Managers.
Support respective departments regarding all airline cycle changes.
Oversee customer specifications and monitor any changes.\
Operational Oversight:
Supervise Flight Administrators regarding schedules and daily flight assignments.
Ensure accurate billing and provisioning to the airline through our ERP system.
Maintain daily par levels and inventory control in accordance with customer standards.
Ensure timely and accurate equipment inventory management.
Ensure the on-time departure of all flights while adhering to catering guidelines.
Monitor and ensure compliance with airline safety expectations.
Quality Assurance:
Ensure that all Flight Attendants (FAs) comply with customer specifications, policies, and procedures, including
FDA and HACCP guidelines, in cooperation with the responsible Quality Manager.
Track quality scores and ensure the airline's measurement system is considered in each department.
Coordinate and participate in all Customer Service Center (CSC) evaluations by the customer, distributing feedback to department managers and ensuring timely responses.
Leadership:
Organize, staff, and direct the area of responsibility effectively.
Guide, motivate, and develop subordinate employees in alignment with Human Resources policies.
Embody and promote the company's values and management principles within the department.
Plan, implement, and control the cost budget for the area of responsibility, initiating corrective actions when necessary.
Support the Executive Chef in menu presentations and assist in Chef tables as needed.
NONESSENTIAL FUNCTIONS:
Other duties as assigned.
This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package. $67,000.00 $85,000.00
You Have:
EDUCATION: Associates degree with 2-3 years Airline customer service. Two years supervisory experience. San Francisco
inflight catering experience is required.
Minimum of two years supervisory experience.
Strong presentation, communication, training, and interpersonal skills.
Demonstrated ability to understand and meet customer expectations.
Proven track record in understanding the drivers of product and labor cost variances.
Proficient in Microsoft Office and Windows-based computer applications.
Intellectual/Social demands:
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Physical demands:
While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.
Work environment:
While performing the duties of this job, the employee is regularly exposed to extreme cold/heat (weather), heights and loud noise (earplugs must be worn while on the Ramp
dnata’s Competencies Required to be Successful in the Job:
There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:
Delivering:
Does what they say they will. And they balance the needs of our customers' needs with our business's needs.
Drive
Always gets the job done. And still put the needs of our business first.
Open to opportunity:
Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.
Business thinking:
Understand our business. Uses this understanding in their day-to-day work and plans for the future.
Collaborate:
Look for solutions that work for themselves, their team, and the whole organization.
Engaging others:
Acts in a way that gets others on board – and when things don’t go to plan, they deal with conflict in the right way.
Provide direction:
Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.
Developing talent:
Self-aware. Always learning. Always developing. And always helping others to develop, too.
Demonstrated Values to be Successful in the Position:
Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:
We put safety and security first in all our actions.
We will set challenging goals and meet them.
We deliver to a consistently high quality.
We take ownership and responsibility of a situation until it is resolved.
We are not afraid of failure and learn through our mistakes.
We respect each other regardless of background.
Diversity Matters:
We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Customer Service Supervisor to join our Brisbane, California team supporting the
San Francisco International Airport.
Key Responsibilities as a Customer Service Supervisor at dnata Catering, you will play a vital role in ensuring exceptional service delivery to our airline partners. You will act as a liaison between the airline and Key Account Managers, oversee daily operations, and ensure compliance with customer specifications and safety guidelines. This position requires strong leadership skills and a commitment to maintaining high standards of quality and efficiency.
dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
Accepting applications until: 10.13.2024
You Will:
Account Management:
Assist in maintaining excellent relationships with assigned accounts, acting as a liaison between the airline and Key Account Managers.
Support respective departments regarding all airline cycle changes.
Oversee customer specifications and monitor any changes.\
Operational Oversight:
Supervise Flight Administrators regarding schedules and daily flight assignments.
Ensure accurate billing and provisioning to the airline through our ERP system.
Maintain daily par levels and inventory control in accordance with customer standards.
Ensure timely and accurate equipment inventory management.
Ensure the on-time departure of all flights while adhering to catering guidelines.
Monitor and ensure compliance with airline safety expectations.
Quality Assurance:
Ensure that all Flight Attendants (FAs) comply with customer specifications, policies, and procedures, including
FDA and HACCP guidelines, in cooperation with the responsible Quality Manager.
Track quality scores and ensure the airline's measurement system is considered in each department.
Coordinate and participate in all Customer Service Center (CSC) evaluations by the customer, distributing feedback to department managers and ensuring timely responses.
Leadership:
Organize, staff, and direct the area of responsibility effectively.
Guide, motivate, and develop subordinate employees in alignment with Human Resources policies.
Embody and promote the company's values and management principles within the department.
Plan, implement, and control the cost budget for the area of responsibility, initiating corrective actions when necessary.
Support the Executive Chef in menu presentations and assist in Chef tables as needed.
NONESSENTIAL FUNCTIONS:
Other duties as assigned.
This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package. $67,000.00 $85,000.00
You Have:
EDUCATION: Associates degree with 2-3 years Airline customer service. Two years supervisory experience. San Francisco
inflight catering experience is required.
Minimum of two years supervisory experience.
Strong presentation, communication, training, and interpersonal skills.
Demonstrated ability to understand and meet customer expectations.
Proven track record in understanding the drivers of product and labor cost variances.
Proficient in Microsoft Office and Windows-based computer applications.
Intellectual/Social demands:
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Physical demands:
While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.
Work environment:
While performing the duties of this job, the employee is regularly exposed to extreme cold/heat (weather), heights and loud noise (earplugs must be worn while on the Ramp
dnata’s Competencies Required to be Successful in the Job:
There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:
Delivering:
Does what they say they will. And they balance the needs of our customers' needs with our business's needs.
Drive
Always gets the job done. And still put the needs of our business first.
Open to opportunity:
Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.
Business thinking:
Understand our business. Uses this understanding in their day-to-day work and plans for the future.
Collaborate:
Look for solutions that work for themselves, their team, and the whole organization.
Engaging others:
Acts in a way that gets others on board – and when things don’t go to plan, they deal with conflict in the right way.
Provide direction:
Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.
Developing talent:
Self-aware. Always learning. Always developing. And always helping others to develop, too.
Demonstrated Values to be Successful in the Position:
Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:
We put safety and security first in all our actions.
We will set challenging goals and meet them.
We deliver to a consistently high quality.
We take ownership and responsibility of a situation until it is resolved.
We are not afraid of failure and learn through our mistakes.
We respect each other regardless of background.
Diversity Matters:
We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
Reference: 199203760
https://jobs.careeraddict.com/post/95184314
Customer Service Supervisor
Posted on Sep 14, 2024 by dnata
Brisbane, CA
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Customer Service Supervisor to join our Brisbane, California team supporting the
San Francisco International Airport.
Key Responsibilities as a Customer Service Supervisor at dnata Catering, you will play a vital role in ensuring exceptional service delivery to our airline partners. You will act as a liaison between the airline and Key Account Managers, oversee daily operations, and ensure compliance with customer specifications and safety guidelines. This position requires strong leadership skills and a commitment to maintaining high standards of quality and efficiency.
dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
Accepting applications until: 10.13.2024
You Will:
Account Management:
Assist in maintaining excellent relationships with assigned accounts, acting as a liaison between the airline and Key Account Managers.
Support respective departments regarding all airline cycle changes.
Oversee customer specifications and monitor any changes.\
Operational Oversight:
Supervise Flight Administrators regarding schedules and daily flight assignments.
Ensure accurate billing and provisioning to the airline through our ERP system.
Maintain daily par levels and inventory control in accordance with customer standards.
Ensure timely and accurate equipment inventory management.
Ensure the on-time departure of all flights while adhering to catering guidelines.
Monitor and ensure compliance with airline safety expectations.
Quality Assurance:
Ensure that all Flight Attendants (FAs) comply with customer specifications, policies, and procedures, including
FDA and HACCP guidelines, in cooperation with the responsible Quality Manager.
Track quality scores and ensure the airline's measurement system is considered in each department.
Coordinate and participate in all Customer Service Center (CSC) evaluations by the customer, distributing feedback to department managers and ensuring timely responses.
Leadership:
Organize, staff, and direct the area of responsibility effectively.
Guide, motivate, and develop subordinate employees in alignment with Human Resources policies.
Embody and promote the company's values and management principles within the department.
Plan, implement, and control the cost budget for the area of responsibility, initiating corrective actions when necessary.
Support the Executive Chef in menu presentations and assist in Chef tables as needed.
NONESSENTIAL FUNCTIONS:
Other duties as assigned.
This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package. $67,000.00 $85,000.00
You Have:
EDUCATION: Associates degree with 2-3 years Airline customer service. Two years supervisory experience. San Francisco
inflight catering experience is required.
Minimum of two years supervisory experience.
Strong presentation, communication, training, and interpersonal skills.
Demonstrated ability to understand and meet customer expectations.
Proven track record in understanding the drivers of product and labor cost variances.
Proficient in Microsoft Office and Windows-based computer applications.
Intellectual/Social demands:
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Physical demands:
While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.
Work environment:
While performing the duties of this job, the employee is regularly exposed to extreme cold/heat (weather), heights and loud noise (earplugs must be worn while on the Ramp
dnata’s Competencies Required to be Successful in the Job:
There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:
Delivering:
Does what they say they will. And they balance the needs of our customers' needs with our business's needs.
Drive
Always gets the job done. And still put the needs of our business first.
Open to opportunity:
Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.
Business thinking:
Understand our business. Uses this understanding in their day-to-day work and plans for the future.
Collaborate:
Look for solutions that work for themselves, their team, and the whole organization.
Engaging others:
Acts in a way that gets others on board – and when things don’t go to plan, they deal with conflict in the right way.
Provide direction:
Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.
Developing talent:
Self-aware. Always learning. Always developing. And always helping others to develop, too.
Demonstrated Values to be Successful in the Position:
Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:
We put safety and security first in all our actions.
We will set challenging goals and meet them.
We deliver to a consistently high quality.
We take ownership and responsibility of a situation until it is resolved.
We are not afraid of failure and learn through our mistakes.
We respect each other regardless of background.
Diversity Matters:
We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Customer Service Supervisor to join our Brisbane, California team supporting the
San Francisco International Airport.
Key Responsibilities as a Customer Service Supervisor at dnata Catering, you will play a vital role in ensuring exceptional service delivery to our airline partners. You will act as a liaison between the airline and Key Account Managers, oversee daily operations, and ensure compliance with customer specifications and safety guidelines. This position requires strong leadership skills and a commitment to maintaining high standards of quality and efficiency.
dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
Accepting applications until: 10.13.2024
You Will:
Account Management:
Assist in maintaining excellent relationships with assigned accounts, acting as a liaison between the airline and Key Account Managers.
Support respective departments regarding all airline cycle changes.
Oversee customer specifications and monitor any changes.\
Operational Oversight:
Supervise Flight Administrators regarding schedules and daily flight assignments.
Ensure accurate billing and provisioning to the airline through our ERP system.
Maintain daily par levels and inventory control in accordance with customer standards.
Ensure timely and accurate equipment inventory management.
Ensure the on-time departure of all flights while adhering to catering guidelines.
Monitor and ensure compliance with airline safety expectations.
Quality Assurance:
Ensure that all Flight Attendants (FAs) comply with customer specifications, policies, and procedures, including
FDA and HACCP guidelines, in cooperation with the responsible Quality Manager.
Track quality scores and ensure the airline's measurement system is considered in each department.
Coordinate and participate in all Customer Service Center (CSC) evaluations by the customer, distributing feedback to department managers and ensuring timely responses.
Leadership:
Organize, staff, and direct the area of responsibility effectively.
Guide, motivate, and develop subordinate employees in alignment with Human Resources policies.
Embody and promote the company's values and management principles within the department.
Plan, implement, and control the cost budget for the area of responsibility, initiating corrective actions when necessary.
Support the Executive Chef in menu presentations and assist in Chef tables as needed.
NONESSENTIAL FUNCTIONS:
Other duties as assigned.
This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package. $67,000.00 $85,000.00
You Have:
EDUCATION: Associates degree with 2-3 years Airline customer service. Two years supervisory experience. San Francisco
inflight catering experience is required.
Minimum of two years supervisory experience.
Strong presentation, communication, training, and interpersonal skills.
Demonstrated ability to understand and meet customer expectations.
Proven track record in understanding the drivers of product and labor cost variances.
Proficient in Microsoft Office and Windows-based computer applications.
Intellectual/Social demands:
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Physical demands:
While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.
Work environment:
While performing the duties of this job, the employee is regularly exposed to extreme cold/heat (weather), heights and loud noise (earplugs must be worn while on the Ramp
dnata’s Competencies Required to be Successful in the Job:
There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:
Delivering:
Does what they say they will. And they balance the needs of our customers' needs with our business's needs.
Drive
Always gets the job done. And still put the needs of our business first.
Open to opportunity:
Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.
Business thinking:
Understand our business. Uses this understanding in their day-to-day work and plans for the future.
Collaborate:
Look for solutions that work for themselves, their team, and the whole organization.
Engaging others:
Acts in a way that gets others on board – and when things don’t go to plan, they deal with conflict in the right way.
Provide direction:
Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.
Developing talent:
Self-aware. Always learning. Always developing. And always helping others to develop, too.
Demonstrated Values to be Successful in the Position:
Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:
We put safety and security first in all our actions.
We will set challenging goals and meet them.
We deliver to a consistently high quality.
We take ownership and responsibility of a situation until it is resolved.
We are not afraid of failure and learn through our mistakes.
We respect each other regardless of background.
Diversity Matters:
We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
Reference: 199203760
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