Overview:

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Build your career at one of the top companies for professional growth in the U.S.! Khakis optional…

At State Farm we invest in our employees by providing a competitive Total Rewards package:

Potential salary range: $59,059.65 - 79,230.63 annually ($29.31 - 39.32 hourly)

Potential yearly incentive pay up to 10% of base salary

Competitive Benefits, including: 

401k Plan

Health Insurance

Dental/Vision plans

Life Insurance

Paid Time Off

Annual Merit Increases

Tuition Reimbursement

Health Initiatives

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Grow Your Skills, Grow Your Potential:

Responsibilities:

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accidental and weather-related claims for homeowners, commercial properties, and large losses.  

We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.  

Key Responsibilities:

Conduct on-site inspections and assessments of property damages for both residential and commercial claims

Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently

May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally

Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process

Investigate and adjust both personal and commercial property claims with exposures up to $500,000

Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations

Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Where you’ll work:

This position is located in Portland, OR and is responsible for servicing these zip codes: (phone number removed)

Competitive candidates should reside within a commutable distance of this territory.

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments.

Hours of operation are continually evaluated and may change based on business need. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel to assist in other territories.  Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours. 

Qualifications:

Bachelor's degree in a related field is preferred or equivalent work experience

Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims

Strong knowledge of property insurance policies, coverage and claim handling practices

Demonstrated knowledge of both residential and commercial building construction

Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders

Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus

Proven ability to assess damages, estimate repair costs, and negotiate settlements

Detail-oriented with strong organizational and analytical skills

Proficient in using claims management software and other relevant tools 

Familiarity with local regulations and compliance requirements in your assigned territory  

Physical Requirements:

Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces

A valid driver's license is required

Preferred Skills:

Experience in handling complex or high-value claims

Construction background

Water mitigation inspection

Xactimate, XactContents

Additional Details:

Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).

State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.

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