Overview:

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 260 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that’s introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.

Responsibilities:

As a Retail Experience Manager in a store location, you will be responsible for the day-to-day and long-term success of retail staff with a focus on customer experience and store sales. We believe that each one of our staff members is a key contributor to our brand’s success. This position will help create the best customer experience by focusing on what matters most, our team. You will be responsible for effectively onboarding, developing, scheduling, coaching, performance management, and education. Our Retail Experience Manager will oversee our Retail Sales Associate, or Outfitters, as we call them, to ensure each customer is outfitted with everything they need to get started or to keep going. This position will be expected to be on the sales floor 5 days a week. Joining Fleet Feet Chicago is joining a team and a community that ignites and promotes running and fitness. We pride ourselves in putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.

Qualifications:

Available to work a flexible schedule, including, days, evenings, weekends, and holidays

Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales

setting required

Proven track record of leading your team by example; provide feedback and coach in the moment

Deliver the best customer experience by creating a positive staff culture with a focus on performance

management and education

Maintain the highest sales metrics in the store and meet sales goals set forth by leadership

Coach all store team members on individual sales metrics, helping them achieve business goals by

setting expectations, delegating and providing tools and resources

Fosters growth of others through recognition, coaching and development opportunities

Experienced in having hard conversations (performance, disciplinary, etc.)

Own and manage administrative tasks, customer interactions and a fast-paced environment while

staying organized

Professional and timely internal and external communication

Builds and maintains trust from staff and customers by using sound judgment when making business

decisions

Passionate, positive, self-motivated and detail-oriented

Collaborative and customer-centric

Willing to go above and beyond when needed

Support all Fleet Feet initiatives, activities, and functions

Perks:

Medical, Dental, Vision and Life Insurance

401k (pre/post tax options) after 1-year anniversary

Paid Time Off

Employee/Vendor Discounts

High energy and fun atmosphere

Training and advancement opportunities within the Fleet Feet brand

Community involvement and community service activities

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.