Overview:

Delaware Eye Care Center is searching for an experienced Medical Front Office Representative Lead for Our Team in Dover, DE. No late evenings, no major holidays or Sundays, a robust benefits package, a team oriented working environment where you are seen, heard and respected.

Our Top Candidate will bring at least two years of medical front desk experience with at one of those years being in a lead/supervisory position.

Delaware Eye Care Centers is dedicated to providing state-of-the-art, individually based, high quality, eye health care. Our doctors are board-certified, skilled ophthalmologists and optometrists that provide a range of services to help our patients attain the clearest vision possible. Our services cover a range of eye problems, including cataracts, glaucoma, retinal disorders, dry eye, and ocular injuries. We have the common goal of ascertaining the most appropriate care for any given patient, explaining the purpose of the treatment, and in initiating said therapy in a courteous and compassionate manner, irrespective of age, gender, nationality, and race or payment program.

All of us at Delaware Eye Care Centers are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.  It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our web-page at .

The Patient Services Representative I will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.

Responsibilities:

Greet and welcome all patients and visitors upon arrival to clinic

Follow all practice policies and procedures for thorough and complete check in and check out process

Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications

Confirm that accurate patient demographic and insurance information has been collected and update if necessary

Confirm insurance eligibility and verify active and participating coverage

Accurately calculate and collect patient co-payments, deductibles, and due balances

Schedule return appointments and set up reminder notifications

Professionally assist doctor, staff, patients and visitors

Maintain confidentiality of all doctor, staff and patient information 

Responsible for keeping the reception area clean and organized

Assist with maintaining proper inventory levels of retail items (if applicable)

Answer inbound and outbound phone calls with appropriate telephone etiquette

Handle sensitive information in a confidential manner

Execute duties of position in a professional and courteous manner

Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients

Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)

Must be willing to work early mornings, late evenings, and weekends as required to support business needs

Other duties as assigned

Qualifications:

High school diploma or equivalent is required

Must be compassionate and can establish confidence and trust with patients

Must have the ability to remain calm and professional under pressure or stress

Highly energetic with a positive attitude

Possess strong attention to detail and strong written and verbal communication skills

Create and maintain positive interpersonal relationships

Ability to perform as part of a team as well as work independently

One or more years’ experience working in a medical practice preferred

Knowledge of medical and vision and insurances preferred

Basic computer knowledge required

Experience with NextGen, Microsoft, Clearwave preferred

In Turn We Will Provide:

Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability.

Company paid life insurance.

Paid holidays and generous paid time off.

Paid parking where applicable.

Team oriented working environment where you are heard and respected.

Clear career ladder opportunities.

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