Overview :

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The Manager, Warehouse Operations, 3PL is responsible for the effective management and leadership of a cGMP warehouse operation, and the personnel in supporting roles.  This includes all aspects of the warehouse operation; receiving, storage, picking, inventory control, shipping and product returns and includes products classified as controlled substances, temperature sensitive and hazmat.  Prioritize the daily workload to ensure effective use of resources; with a focus on inventory accuracy, cGMP’s, Standard Operating Procedures, Client Specific Business Rules, safety, and operating metrics.  Support internal and external clients.

Responsibilities:

KEY RESPONSIBILITIES:

Maintain a safe working environment for all associates.

Maintain inventory accuracy levels/cycle counts at 99.9% or better.

Manage workforce to ensure all pick modules are replenished in a timely manner

Ensure all warehouse operations comply with safety and security procedures in the facility.

Ensure storage and staging areas are consistently maintained according to requirements in SOP’s and are organized, clean and accurately stored/staged.

Drive continuous improvement process for inventory record accuracy throughout all operations.

Ensure proper coordination of incoming and outgoing materials to meet deadlines and delivery requirements.

Ensure the timely and appropriate handling, recording and reconciliation of return shipments.

Ensures all direct reports have clearly defined roles and responsibilities, monitors employee performance to ensure maximum utilization of resources.

Identify areas for improvements and initiate changes to departmental processes and procedures.

Promote cooperation, teamwork, and open communication company-wide by supporting all internal customers.

Maintains up-to-date and accurate departmental SOPs. Provides training and coaching as necessary to ensure SOPs are followed.

Strive to exceed customer expectations for external and internal clients

Promote and model behavior that supports company policy for business conduct; defined as CHART principles; Caring, Honesty, Accountability, Respect & Trust.

MANAGEMENT EXPERIENCE:

Will carry out management responsibilities in accordance with the company’s policies and applicable laws; OSHA, PDMA, cGMP, DEA and internal SOPs. 

Responsibilities include: interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; motivating, developing, mentoring and disciplining employees; addressing complaints and resolving conflicts.

Responsible for communicating company vision and objectives in order to drive desired changes.

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications:

MINIMUM JOB REQUIREMENTS:

Education/Training:  Four year college degree and/or extensive experience managing a complex integrated materials handling environment, preferably in a pharmaceutical, or other cGMP warehouse environment.

Business Experience:  Eight (8) years inventory/warehouse experience with three to five years of experience in warehouse environment.

KNOWLEDGE, SKILLS & ABILITIES:

Strong interpersonal skills

Experience in WMS setup and system utilization – Manhattan SCALE experience a plus

Excellent problem solving skills

Ability to “think” process flows is a plus in a regulated environment

Ability to balance objectives along with issue resolution and day to day activities

Excellent communication skills including but not limited to documentation, presentation, and facilitation skills

Ability to effectively communicate instructions in a training environment

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knipper Health is an equal opportunity employer.