Front Desk Agent/Guest Services Agent - *$500.00 Sign-On Bonus
Posted on Sep 14, 2024 by The Equinox Resort
Manchester, VT
Hospitality
Immediate Start
Annual Salary
Full-Time
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Escape to The Equinox in Vermont and experience the best of all seasons. From exhilarating outdoor adventures to serene moments of relaxation, our resort offers a range of activities for every time of year. Discover the joys of summer, embrace the beauty of winter, and immerse yourself in a world of four-season fun at The Equinox.
Overview:
We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent.
The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we would like to speak with you!
ESSENTIAL FUNCTIONS:
Perform all duties required for a warm welcome and efficient check in and check out process, abiding by our service standards
Maintain the highest level of associate/guest relations
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests, amenities or celebrations
Be knowledgeable of Vermont and area events and offerings to suggest to guests/visitors
Be knowledgeable and provide information on special events, group needs, resort amenities and activities and distribute associated information/packets, gift bags, etc.
Perform all cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks
Resolve guest issues and ensure follow-up as needed with the guest and applicable department
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
Perform reservation functions including entering and updating group files
Attend departmental stand-up meetings on an as needed basis
Assist in keeping the front desk area clean, stocked, and organized
Assist with room deliveries or guest/visitor requests on an as needed basis
Maintain a positive and collaborative working relationship with front office associates and all departments
Enthusiastically collecting guest feedback and communicate to appropriate leader
Complete additional tasks as assigned by Supervisors or Director
Qualifications:
At least 1 year of previous experience in a front desk role at a hotel or resort required
Ability to be friendly and engaging with all guests, visitors and fellow associates required
Strong communication skills required
Excellent computer skills required
Excellent listening skills required
Ability to handle multiple tasks efficiently required
Knowledge of MS Office is required
Ability to learn computer systems quickly strongly preferred
Ability to work well under pressure in a fast-paced environment
Ability to walk and stand for extended periods of time required
Ability to reach, crouch, bend, push/pull throughout duration of shift
Ability to lift up to 30 lbs.
*$500.00 Sign-On Bonus: $250.00 payable in first paycheck and $250.00 after 90 days in good standing.
Compensation Range:
The compensation for this position is $17.50/Hr. - $19.00/Hr. based on qualifications and experience.
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Escape to The Equinox in Vermont and experience the best of all seasons. From exhilarating outdoor adventures to serene moments of relaxation, our resort offers a range of activities for every time of year. Discover the joys of summer, embrace the beauty of winter, and immerse yourself in a world of four-season fun at The Equinox.
Overview:
We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent.
The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we would like to speak with you!
ESSENTIAL FUNCTIONS:
Perform all duties required for a warm welcome and efficient check in and check out process, abiding by our service standards
Maintain the highest level of associate/guest relations
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests, amenities or celebrations
Be knowledgeable of Vermont and area events and offerings to suggest to guests/visitors
Be knowledgeable and provide information on special events, group needs, resort amenities and activities and distribute associated information/packets, gift bags, etc.
Perform all cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks
Resolve guest issues and ensure follow-up as needed with the guest and applicable department
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
Perform reservation functions including entering and updating group files
Attend departmental stand-up meetings on an as needed basis
Assist in keeping the front desk area clean, stocked, and organized
Assist with room deliveries or guest/visitor requests on an as needed basis
Maintain a positive and collaborative working relationship with front office associates and all departments
Enthusiastically collecting guest feedback and communicate to appropriate leader
Complete additional tasks as assigned by Supervisors or Director
Qualifications:
At least 1 year of previous experience in a front desk role at a hotel or resort required
Ability to be friendly and engaging with all guests, visitors and fellow associates required
Strong communication skills required
Excellent computer skills required
Excellent listening skills required
Ability to handle multiple tasks efficiently required
Knowledge of MS Office is required
Ability to learn computer systems quickly strongly preferred
Ability to work well under pressure in a fast-paced environment
Ability to walk and stand for extended periods of time required
Ability to reach, crouch, bend, push/pull throughout duration of shift
Ability to lift up to 30 lbs.
*$500.00 Sign-On Bonus: $250.00 payable in first paycheck and $250.00 after 90 days in good standing.
Compensation Range:
The compensation for this position is $17.50/Hr. - $19.00/Hr. based on qualifications and experience.
Reference: 199222298
https://jobs.careeraddict.com/post/95165774
Front Desk Agent/Guest Services Agent - *$500.00 Sign-On Bonus
Posted on Sep 14, 2024 by The Equinox Resort
Manchester, VT
Hospitality
Immediate Start
Annual Salary
Full-Time
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Escape to The Equinox in Vermont and experience the best of all seasons. From exhilarating outdoor adventures to serene moments of relaxation, our resort offers a range of activities for every time of year. Discover the joys of summer, embrace the beauty of winter, and immerse yourself in a world of four-season fun at The Equinox.
Overview:
We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent.
The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we would like to speak with you!
ESSENTIAL FUNCTIONS:
Perform all duties required for a warm welcome and efficient check in and check out process, abiding by our service standards
Maintain the highest level of associate/guest relations
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests, amenities or celebrations
Be knowledgeable of Vermont and area events and offerings to suggest to guests/visitors
Be knowledgeable and provide information on special events, group needs, resort amenities and activities and distribute associated information/packets, gift bags, etc.
Perform all cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks
Resolve guest issues and ensure follow-up as needed with the guest and applicable department
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
Perform reservation functions including entering and updating group files
Attend departmental stand-up meetings on an as needed basis
Assist in keeping the front desk area clean, stocked, and organized
Assist with room deliveries or guest/visitor requests on an as needed basis
Maintain a positive and collaborative working relationship with front office associates and all departments
Enthusiastically collecting guest feedback and communicate to appropriate leader
Complete additional tasks as assigned by Supervisors or Director
Qualifications:
At least 1 year of previous experience in a front desk role at a hotel or resort required
Ability to be friendly and engaging with all guests, visitors and fellow associates required
Strong communication skills required
Excellent computer skills required
Excellent listening skills required
Ability to handle multiple tasks efficiently required
Knowledge of MS Office is required
Ability to learn computer systems quickly strongly preferred
Ability to work well under pressure in a fast-paced environment
Ability to walk and stand for extended periods of time required
Ability to reach, crouch, bend, push/pull throughout duration of shift
Ability to lift up to 30 lbs.
*$500.00 Sign-On Bonus: $250.00 payable in first paycheck and $250.00 after 90 days in good standing.
Compensation Range:
The compensation for this position is $17.50/Hr. - $19.00/Hr. based on qualifications and experience.
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Escape to The Equinox in Vermont and experience the best of all seasons. From exhilarating outdoor adventures to serene moments of relaxation, our resort offers a range of activities for every time of year. Discover the joys of summer, embrace the beauty of winter, and immerse yourself in a world of four-season fun at The Equinox.
Overview:
We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent.
The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we would like to speak with you!
ESSENTIAL FUNCTIONS:
Perform all duties required for a warm welcome and efficient check in and check out process, abiding by our service standards
Maintain the highest level of associate/guest relations
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests, amenities or celebrations
Be knowledgeable of Vermont and area events and offerings to suggest to guests/visitors
Be knowledgeable and provide information on special events, group needs, resort amenities and activities and distribute associated information/packets, gift bags, etc.
Perform all cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks
Resolve guest issues and ensure follow-up as needed with the guest and applicable department
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
Perform reservation functions including entering and updating group files
Attend departmental stand-up meetings on an as needed basis
Assist in keeping the front desk area clean, stocked, and organized
Assist with room deliveries or guest/visitor requests on an as needed basis
Maintain a positive and collaborative working relationship with front office associates and all departments
Enthusiastically collecting guest feedback and communicate to appropriate leader
Complete additional tasks as assigned by Supervisors or Director
Qualifications:
At least 1 year of previous experience in a front desk role at a hotel or resort required
Ability to be friendly and engaging with all guests, visitors and fellow associates required
Strong communication skills required
Excellent computer skills required
Excellent listening skills required
Ability to handle multiple tasks efficiently required
Knowledge of MS Office is required
Ability to learn computer systems quickly strongly preferred
Ability to work well under pressure in a fast-paced environment
Ability to walk and stand for extended periods of time required
Ability to reach, crouch, bend, push/pull throughout duration of shift
Ability to lift up to 30 lbs.
*$500.00 Sign-On Bonus: $250.00 payable in first paycheck and $250.00 after 90 days in good standing.
Compensation Range:
The compensation for this position is $17.50/Hr. - $19.00/Hr. based on qualifications and experience.
Reference: 199222298
Share this job:
Alert me to jobs like this:
Amplify your job search:
Expert career advice
Increase interview chances with our downloads and specialist services.
Visit Blog