Job Description

Publicis CoLab is where brilliant minds come together to create digital products, advertising campaigns and media experiences that bring bold, award-winning ideas to life. The Associate Director of Program Management is responsible for the health and quality of a large portfolio of programs for multiple brands, focusing on maintaining delivery, margin, and operational efficiency, risk mitigation and resolution, and the management and mentorship of junior Program Managers.  

The ideal candidate should have experience structuring and leading complex marketing and advertising campaigns across multiple channels from strategy definition to execution, production and launch. Must have ability to seamlessly lead multidisciplinary teams—comprised of Strategy, Data, Creative, Media and Production—across parallel workstreams and drive collaboration with client and agency partners. 

They will also possess a proven ability to represent the Program Management discipline with internal and senior client stakeholders, and be deft at building and maintaining strong relationships with agency, client and third-party partners. They will work with these entities to proactively solve business challenges and contribute to the development of operational processes that adapt to evolving business challenges, best practices and industry standards.  Previous Pharmaceutical Advertising experience is required. 

What You'll Do

Work with key account and client stakeholders to develop and instill processes, workflows and tools that support the profitable delivery of client work. Contribute to a culture of delivery efficiency and excellence with direct reports and larger Program Management department.  

Responsible for scoping and management of multiple, concurrent, large scale-projects and client engagements totaling over $10MM+ annually.  

Partner with Client Service and Finance leads to actively manage business challenges, client relationships, developing annual scopes and contracts, estimates and staffing plans against scoped work, and maintaining profit margin.  

Partner with Creative to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery. Active partnership with Strategy, Data, Media, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative and award-winning creative ideas.  

Maintain and enforce high standards of communications and documentation, including status and financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices and asset management.  

Maintain departmental values, vision, direction and responsibilities with key program stakeholders.  

Partner with internal stakeholders to continuously optimize existing operational processes and systems, ensuring buy-in and compliance with directs.  

Provide solutions-oriented leadership with a very strong ability to creatively solve complex problems with a positive, professional demeanor and a high degree of emotional intelligence.  

Work with Director-level stakeholders to manage overall client relationship and actively sell in new ideas to clients to enhance their business and grow revenue. Introduce offerings to the relationship where appropriate.  

Proactively manage, provide guidance, and develop clear communication standards around program and business-related risks, including mitigation planning and crisis management.