Job Description

Are you a natural leader with a passion for delivering exceptional guest experiences? We're seeking a talented individual to join us as a key player in our Front Office team. If you thrive in a dynamic environment, excel in guest service, and embrace core values of integrity and passion, this role is for you!

As the Front Desk Supervisor, you will: 

Step in as Manager on Duty during the absence of the Director and Front Office Manager by supervising the Front Desk, Night Auditors, and Guest Service Agents by setting a positive example and maintaining a high level of service quality.

Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor.

Greet each guest with a genuine and warm welcome, setting the tone for their stay.

Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.

Effectively find solutions that meet guests' concerns and challenges actively with your ability to listen with an empathetic approach, enhancing the overall guest experience.

Coordinate with housekeeping for VIP guests' arrivals enhances their experience. You play a pivotal role in training new Front Desk personnel to uphold service standards.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.