Job Description

Professional Psychiatric Services division under DBH prides itself on its close culture, clinical excellence, while focusing on helping patients sustain their mental health wellness goals and bringing a new sense of hope to those that are suffering. The Lead Patient Care Coordinator will have a passion for helping those in need and will find joy in being at the heart of a positive, professional culture. They will enjoy talking to clients and enjoy supporting their staff in doing the same.

 Job Duties:

Oversee patient care coordinators to ensure standard operating procedures are being followed.

Travel to our three facilities in Austin 

It can also include travel to Dallas and Houston for training purposes 

Identify areas of improvement and collaborate with the Practice Manager and Director

Weekly Check-ins with care coordinators to review priorities, assess workload, and determine order of importance daily with minimal guidance to assist patients and prospective patients navigate and identify medically necessary service lines based on medical and clinical recommendations.

Manages care coordination for all services lines, to include but not limited to TMS, Esketamine, and Ketamine.

Provide quarterly trainings with the care coordination team to ensure we are up to date on all practices and procedures.

Manage, schedule, and assign consultations to care coordinators.

Responsible for initial patient consultations to evaluate the patient and concisely document findings while also educating patients about their treatment options

Educates patients about treatment details across all PPS service lines and the patient care plan prior to treatment and concurrently as appropriate during treatment 

Facilitate weekly check-ins with clinicians/providers in all service lines to identify patient needs and navigate identified patients into all medically necessary service lines.

Successful completion of TMS Certification (internal training and certification provided during the initial period of employment) and ability to treat patients when needed

Maintains accurate and descriptive medical and clinical documentation, making sure documentation is legible and concise.

Demonstrates knowledge of medical records, authorization forms, laboratory requisitions.

Implements and follows through appropriately with consultative intervention.

Obtains and documents patient's information for insurance authorizations and fee agreements.

Answers telephone in an appropriate and professional manner, takes accurate messages and promptly relays messages to appropriate individuals.

Responsible for ensuring patient’s treatment is rendered during approved authorization period

Provide excellent and compassionate patient care to create top level patient experiences while providing accurate treatment.

Serve as liaison between care providers and patients

Use of an Electronic Health Record

Build trust and rapport with individuals in order to improve patient care

Utilize clinical information and knowledge of medical necessity criteria to effectively communicate plans of care to insurance case managers, facility staff, and healthcare partners

Refer clients based on eligibility to TMS treatments, while also identifying the potential need per individual client

Prepare and discuss any financial obligations and insurance coverage with clients as it pertains to TMS or other services provided by organization

Serves and protects patient confidentiality and physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, and accreditation standards if applicable.

Enhances health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Perform any additional duties delegated by senior leadership

Willingness to travel between CA facilities on an as needed basis

For a virtual tour of the facility, please visit our website at (url removed)