Job Description

THE POSITION

The Patient Services Coordinator is the first line of contact for all patient programs. They provide an exceptional patient experience through telephonic service, triaging documentation provided to appropriate parties and initiating patient setup. The CSR acts as secondary support for the care teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Our employees are tasked with delivering excellent business results through the efforts of their teams.

These results are achieved by:

Manage all faxes which includes uploading to patient database and assigning to the correct Care Team member

Place outgoing and receive inbound telephone calls as necessary and route appropriately; if able resolve patient issue without further escalation

Maintain the confidentiality and integrity of protected health information; follows HIPPA security policies and procedures.

All other duties as assigned