Job Description

PRIMARY PURPOSE:

Under the direction of the Manager, Operations Training, contributes to the strategy and instructional integrity of curriculum development and facilitation of training programs for ISO Operations personnel, other ISO departments, and external entities as required. Supports the planning, scheduling, logistics, tracking, metrics and compliance of Grid Operations training. Works with internal and external trainers and SMEs to coordinate training events and develop the appropriate associated training documentation.  Assists with the preparation and submittal of documents, reports, presentations or correspondence for regulatory and/or industry requirements and as needed for other purposes. Supports training-related activities that are facilitated through various meetings, reports, and assorted administrative tasks. Assists with other departmental programs and objectives as required. Utilizes technical expertise in the areas of remote training, e-learning and computer based training to assist with changes in the roadmap of, and enhancements to the future of Operations Training.  Participates in industry related training and other activities to remain abreast of industry standards and leading edge technology for e-learning, remote training, and computer based training. Assists in determining operator needs as they relate to training and provides subject matter expertise to ISO business units regarding issues related to Training.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Supports software upgrades for Learning Management System-related database builds. Coordinates and performs system maintenance and improvement activities to support the effectiveness of Learning Management Systems and other training databases. Responsible for the evaluation, planning and testing of changes that impact the Learning Management System environment to support system modifications and maintenance activities. Works across divisions for the support of training program applications and partners with IT, third party vendors and internal support teams to improve the quality of the Learning Management System and Operator training experiences.

Monitors to ensure that training developed and delivered by all instructors is accomplished following the Systematic Approach to Training (SAT).  Develops course schedule, course catalog, schedule of classes.  Uses company distribution channels to communicate training opportunities to Operations and other appropriate California ISO employees.  Supports delivery of training courses of a general Operations business nature, such as New Hire Dispatcher Orientation, Facilities Tour Safety Program, NERC CEH Program. Coordinates and schedules training sessions for ISO personnel, and external entities as appropriate. Ensures logistics for Operations Training courses are appropriately executed and coordinated with instructor and participants.  Assists with the administration of the Operations Trainee/New Dispatcher Training, Initial and Continuous Training Programs.  Supports efforts to effectively respond to training-related concerns or questions.

Responsible for performing analysis of existing training material to determine appropriateness of converting delivery method from instructor-led to e-learning. Provides technical support regarding the design, development, implementation and delivery of changes to the training material for the execution of e-learning in compliance with NERC CE program and Standards requirements. Responsible for the development and implementation of the conversion of the training to e-learning and advises others regarding this process as appropriate.  Collaborates with colleagues to develop “best practices" and to identify and resolve issues to help create flexible and efficient processes. 

Advises other trainers and facilitators of training regarding the SAT process. Provides support to department trainers and staff in the areas of Learning Management System and other training databases. Responsible for maintaining training related data and curriculum in training databases and the Learning Management System.  Maintains training records and reports utilizing learning management system (LMS) and other eRecord repositories (Sharepoint, etc).  Creates spreadsheets, databases or other tracking tools to report on training metrics.  Communicates with employees and management regarding status in programs.  Analyzes trends in training programs and outcomes and provide input to the team on the value and applicability of courses offered.