Job Description

The Digital Investment Supervisor is responsible for supporting day-to-day investment operations for Digital Media across client teams. The Supervisor will work on a variety of accounts and will learn digital systems, data needs, media buy the structure and how to implement process improvements. The ability to problem-solve and work well with various internal and external teams is a critical aspect of this role.  

This role provides the opportunity to work on cross-agency projects that drive business goals (both for Starcom and our clients) and increase efficiency across the agency. 

Responsibilities: 

Implement processes to improve the work required for digital buying, client billing, and digital reconciliation 

Develop processes to ensure data integrity and implement across the agency 

Develop a strong understanding of the systems used such as Mediaocean–Prisma digital buying tool, Ad Servers/Verification, DSPs, Social Platforms, DMPs, and internal proprietary tools 

Serve as escalation point for teams to help troubleshoot operational issues 

Provide ideas and solutions for pain points/problems in processes; work alongside internal and external teams to develop best practices, enhancements, and tools to improve  

Determine and activate how to deliver necessary data to teams for various reporting purposes   

Ensure proper digital contracts and terms are in place with vendors, evaluate IO notes requested by vendors 

Share best practices and learn from other teams in Publicis to ensure consistency and best work product across The Groupe 

Build and maintain strong relationships across multiple internal teams and leadership 

Maintain relationships with vendors to ensure trust and confidence with our buying partners  

Manage vendor-side billing and maintain close oversight of open items clearing 

Cultivate a team-focused mentality across the larger Investment Operations team  

Responsible for the management, development, and mentorship of Associates/Sr. Associates